Title: Lab/Clinical Support Assistant
Reports To: Laboratory Manager
Direct Reports: None
Classification/Category: Clinical Support
Work Status: Onsite
Status: Non-Exempt
Summary of Position
The Lab/Clinical Support Assistant performs task directly related to patient care in the lab. Assisting the Laboratory Coordinator with all functions related to patient care. Also performs duties of a CNA/MA as part of the patient care team. The Lab/Clinical Support Assistant will model behaviors consistent with the published values and the Code of Conduct of RCCHC.
RCCHC Mission, Vision and Values
Mission: Great care for every one every day.
Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.
Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted
Population Served
Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.
Minimum Qualifications
- Requires an individual who is energetic, self-directed, task oriented, flexible, and dependable
- Must possess good communication/people skills, be compassionate and patient, and have the ability to learn new task.
- Must possess basic computer skills and the ability to effectively utilize the computer for communication and medical record documentation
- Must be able to organize the workload for efficient timely completion, and assuming responsibility for assignments
- Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality
- Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.
- Must be able to speak and communicate clearly and effectively
Education: Must have a current Medical Certificate of Completion of Medical Assistant or be Listed with the Division of Facility Services Department of Human Resources as a Nursing Assistant I and/or with the North Carolina Board of Nursing as a Nursing Assistant II.
Experience: Preferred experience in a lab or medical practice
Certification(s)/Licensure: Phlebotomy Certification (must be obtained within 6 months of employment)
Knowledge:
- Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC's) in regard to the Federal 330 Public Health Service Act
- Knowledge of computer systems and applications.
Skills:
- Skill in exercising a high degree of initiative, judgment, and discretion.
- Skill in analyzing situations accurately and taking effective action.
- Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
- Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
- Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
- Skill in identifying and resolving problems.
- Skill in developing comprehensive reports.
Abilities:
- Ability to plan, organize, and integrate priorities and deadlines.
- Ability to identify, analyze, and interpret complex data and, resolve operational problems.
- Ability to evaluate and make recommendations for continuous quality improvement.
- Ability to evaluate and make recommendations for continuous risk assessment.
- Ability to anticipate and react calmly in emergency situations.
- Ability to communicate clearly and effectively orally and in writing.
- Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.
Essential Functions
- Functions as part of the patient care team
- Performs supply tasks
- Communicates effectively with office staff, patients and visitors
- Functions independently in practice laboratory
- Performs venipuncture for laboratory specimens
- Performs tasks related to proper decontamination of used instruments and supplies
- Performs processing tasks with skill and accuracy, and utilizes proper techniques
- Documents quality control data according to established policy
- Participants in educational programs
- Demonstrates commitment to Partnership in Patient Care philosophy
- Demonstrates a commitment to ongoing self-development and quality improvement
- Maintains a safe environment of employees, visitors and patients
- Accurately and efficiently utilizes the Electronic Health Record as a mean to communicate and to document patient care
- Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
- Performs other duties as assigned.