The Lab Customer Service Rep II provides high-quality support to internal and external lab customers in a fast-paced environment.
They answer and triage calls, gather and document information, and resolve complex lab issues using multiple computer systems.
Responsibilities include patient registration, communicating test results and status, handling special test requests, and ensuring thorough follow-up.
The role involves collaborating with various departments, providing training to new staff, and maintaining accurate documentation.
Qualifications include a high school diploma, 1 year of relevant experience, proficiency with Microsoft Windows, and typing 30 wpm.
This part-time position offers variable weekends, daytime hours, and comprehensive benefits, supporting a collaborative and inclusive workplace culture.