Lab Support Analyst

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Lab Support Analyst

Job ID REQ-058565 Location Rensselaer, NY Job Type Regular

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Job Responsibilities:

• Build and maintain a working relationship with Lab System Owners, IT Teams, and Management.
• Update the Regulatory Asset Management systems inventory of lab equipment, PC's, software, and any other information pertinent to the environment.
• Maintain daily assigned project related communications with team.
• Staying compliant by following Standard Operating Procedures, Job Aids, and Work Instructions.
• Function as technical SME.
• First Line User Support.
• User account setup/Password Resets
• Non-change control break fix.
• Execution of Change Controls.
• Like-for-like replacements.
• Completing Preventative Maintenance Work within deadline. Biannual and Annual Reviews.
• Execution of Change Controls.
• On-Call Support rotation schedule
• PER requests/ SOP Field Testing and SLC Review.
• Assist with Investigations.
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication and documentation skills are a must.
• Ability to manage one's time with minimal supervision to achieve objectives.

Support:

• Audit response
• Validation
• Lab Administration
• PER requests
• Investigations
• Data backup configuration
• Software: training and advanced end user
• Data integrity assessments
• Training
• Repair systems
• Technical SME
• SOP Authoring
• Implement continuous improvement
• Change control requests and test plans
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one's time with minimal supervision to achieve objectives
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

• Associate degree in Computer Science or Life Science AND 2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networking, technical writing

Preferred Qualifications:

• Bachelor''s degree in Computer Science or Life Science
• 2 years of experience in lab environment is a plus
• Experience with scientific instrumentation

Other Requirements:

• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

The annual compensation range for this full-time position is $62,000 to $93,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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