Lab Systems & Instrument Support

Role Descriptions: Lab Systems & Instrument Support • Manage, configure, and maintain laboratory desktop and benchtop computing environments.

• Perform troubleshooting and resolution of hardware, software, operating system, and network-related issues impacting laboratory operations.End User Computing (EUC) Support • Support Windows-based desktop and laptop environments in laboratory and office settings.
• Build, deploy, and maintain desktop images and operating systems.
• Manage software installations, upgrades, patches, and antivirus compliance.
• Support user account administration through Active Directory.

Incident & Service Management

• Follow ITIL processes for Incident, Change, Problem, and Request Management.
• Escalate complex technical issues appropriately and coordinate resolution with cross-functional teams.

Required Qualifications

• Bachelors degree in Information Technology, Computer Science, Engineering, or related discipline.
• Experience supporting laboratory instrument computers and laboratory software applications within pharmaceutical, biotechnology, healthcare, or life sciences environments.
• Strong experience in desktop support and End User Computing services. • Hands-on experience with: Windows XP, Windows 7, and Windows 10 Microsoft Office Suite Active Directory SCCM Antivirus and endpoint protection tools Desktop imaging and deployment solutions • Strong understanding of network troubleshooting and connectivity concepts.
• Knowledge of ServiceNow and ITIL-based support processes.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer-service and stakeholder management skills.

Key Competencies

• Customer Focus
• Problem Solving and Troubleshooting
• Service Delivery Excellence
• Stakeholder Management
• Communication and Collaboration
• Incident Management
• Change and Release Support
• Documentation and Knowledge ManagementMandatory Requirements • Must be willing to work 100% onsite in Watertown, MA.
• Ability to work in laboratory and research

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.