Job Overview
We are seeking a skilled Lab Systems Support Analystto provide on-site and remote support for laboratory systems at a leading life sciences manufacturing site in La Verne. The ideal candidate will have hands-on experience with Electronic Lab Notebook (ELN)systems and working knowledge of Laboratory Execution Systems (LES), supporting day-to-day lab operations, troubleshooting, and system enhancements.
Key Responsibilities
Provide functional and technical support for ELN systemsused in laboratory environments
Support LES applications, including user access, workflow execution, and issue resolution
Act as the primary point of contact for lab users for system-related queries and incidents
Perform system configuration, maintenance, and troubleshooting for ELN and LES platforms
Collaborate with QA, IT, and lab teams to ensure compliance with SOPs and regulatory standards
Assist in system upgrades, validation activities, and documentation (IQ/OQ/PQ where required)
Monitor system performance and ensure minimal downtime for lab operations
Create and maintain user guides, SOPs, and training materials
Required Skills Experience
Strong experience supporting Electronic Lab Notebook (ELN)systems (e.g., LabWare, Benchling, BIOVIA, etc.)
Basic to intermediate knowledge of Laboratory Execution Systems (LES)
Experience in a GxP / regulated environment(Pharma or Biotech preferred)
Understanding of laboratory workflows and data management processes
Experience with incident management tools and ticketing systems
Strong troubleshooting and analytical skills
Preferred Qualifications
Experience working in pharmaceutical or biotech environments
Exposure to system validation and compliance processes
Familiarity with LIMS, CDS, or other lab systems is a plus
Excellent communication and stakeholder management skills
Key Competencies
Problem-solving mindset
Ability to work in a fast-paced lab environment
Strong attention to detail and compliance
Team collaboration and user support focus