Lab Systems Support Specialist

Job Duties

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
• Perform user administration activities including account creation, modifications, deactivation, and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute application software installations, upgrades, patches, and configuration changes.
• Configure and maintain laboratory applications, instrument interfaces, and system settings.
• Troubleshoot software, hardware, and instrument integration issues involving HPLC, GC, spectrophotometers, and other analytical instruments.
• Support audit trail reviews, data archiving activities, and routine system maintenance.
• Manage Windows-based laboratory workstations and network-connected devices.
• Coordinate with desktop, infrastructure, and network support teams to resolve operating system, hardware, and connectivity issues.
• Administer Active Directory components including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
• Perform SCCM client deployment, configuration, troubleshooting, and maintenance.
• Troubleshoot DNS, DHCP, domain authentication, and network connectivity issues affecting laboratory operations.
• Perform and monitor backup and recovery activities for laboratory systems and benchtop instruments.
• Support system image restoration, file-level recoveries, backup client installations, and backup monitoring.
• Coordinate monthly patching activities and preventive maintenance schedules.
• Work with vendors and infrastructure teams to resolve hardware failures, maintenance activities, and system outages.
• Support compliance with GLP, GMP, FDA regulations, and 21 CFR Part 11 requirements.
• Maintain laboratory systems according to approved SOPs, Work Instructions, validation documents, and quality procedures.
• Create, update, and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
• Create and implement change requests following ITIL-based change management processes.

Required Qualifications

• Bachelor s Degree in Information Technology, Computer Science, Life Sciences, Engineering, or a related discipline.
• 8+ years of laboratory systems support, IT support, or related technical experience.
• Working knowledge of Windows operating systems.
• Experience administering Active Directory environments.
• Experience supporting SCCM and endpoint management solutions.
• Knowledge of networking concepts and technologies.
• Experience supporting backup and recovery solutions.
• Familiarity with laboratory instruments and laboratory software platforms.
• Understanding of ITIL processes including Incident, Problem, Change, and Service Request Management.
• Knowledge of GLP, GMP, FDA regulations, and 21 CFR Part 11 requirements.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Experience managing relationships with business users, vendors, and cross-functional stakeholders.

Preferred Qualifications

• Experience supporting laboratory informatics systems and scientific applications.
• Experience working in pharmaceutical, biotechnology, life sciences, or regulated laboratory environments.
• Knowledge of chromatography systems, analytical instruments, and laboratory automation platforms.
• Experience with validation documentation and computerized system compliance requirements.
• Familiarity with data integrity requirements and audit trail review processes.

Technical Skills

• Laboratory Systems Support.
• Windows Administration.
• Active Directory.
• SCCM.
• DNS.
• DHCP.
• Backup and Recovery.
• Instrument System Integration.
• HPLC.
• Gas Chromatography (GC).
• Spectrophotometers.
• ITIL.
• GMP.
• GLP.
• FDA Compliance.
• 21 CFR Part 11.
• Change Management.
• Technical Documentation.

Years of Experience

• 12 Years of Experience.