Job Description
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TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Lab Systems Support Specialist
Location: Durham, NC 27701
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Location: Durham, NC 27701
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Duties
- Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
- Perform user administration activities, including user account creation, modification, deactivation, and access management.
- Support onboarding and offboarding of laboratory systems and users.
- Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
- Configure and maintain laboratory applications, instrument interfaces, and related system settings.
- Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
- Support audit trail reviews, data archival activities, and system maintenance activities.
- Manage and support Windows-based laboratory workstations and network-connected devices.
- Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
- Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
- Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
- Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
- Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
- Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
- Coordinate monthly patching activities and preventive maintenance schedules.
- Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
- Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
- Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
- Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
- Create, document, and implement change requests in accordance with established ITIL-based change management processes.
Required Qualifications
- Bachelor s degree in Information Technology, Computer Science, Life Sciences, Engineering, or a related discipline.
- 8+ years of experience in a laboratory or IT support role.
- Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
- Familiarity with laboratory instruments and integrated laboratory software platforms.
- Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
- Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
- Strong troubleshooting, communication, documentation, and stakeholder management skills.
Years of Experience
- 16.00 Years of Experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Durham, NC |
| Industry | Computer/IT Services |
| Salary | $46.42 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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