Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.
Position: Lab Systems Support Specialist
Location: North Chicago, IL 60085
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.
Position: Lab Systems Support Specialist
Location: North Chicago, IL 60085
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Position Summary
- The IT / Lab Systems Support Specialist is responsible for supporting business systems, end user needs, and laboratory technology environments across QC and related functions.
- This role focuses primarily on IT support for instrument-connected systems, workstation management, troubleshooting, access administration, and application support.
- A secondary focus is providing compliant support for GxP lab systems, including data integrity, risk assessments, audit trail review, and system lifecycle activities.
- The role partners closely with QC stakeholders, lab users, global support teams, and vendors to ensure reliable operation of laboratory and business-critical systems.
Key Responsibilities:
IT Responsibilities:
- Support daily operations for lab and business systems, including incident tickets and service catalog requests.
- Troubleshoot scientific applications, Windows operating systems, PC hardware, instrument-connected PCs, and network connectivity issues.
- Support workstation setup, deployment, replacement, and maintenance in coordination with desktop operations.
- Maintain and support backup solutions, including Acronis and NuGenesis backup configurations.
- Manage and track workstations, connected instruments, applications, and IP addresses.
- Support instrument integration activities, including connectivity testing, firmware updates, NIC installation, and onboarding of instruments into lab systems.
- Coordinate with vendors and internal support teams to resolve technical issues and maintain reliable system performance.
- Raise and track network support requests for port enablement, connectivity, and security-related changes.
- Maintain documentation and trackers related to assets, applications, and support activities.
GxP/Lab Systems Responsibilities:
- Support GxP lab systems and related compliance activities.
- Perform or assist with data integrity risk assessments, audit trail reviews, and periodic review of documents and system controls.
- Support creation and maintenance of documents for new assets, including data integrity documentation and business assessment records.
- Assist with access request processes and annual account recertification activities.
- Contribute to qualification and validation support activities for lab instruments and systems.
- Support audit responses and provide documentation as needed for compliance inquiries.
- Assist with business process and operating procedure writing where system control guidance is required.
- Help ensure systems and support activities align with applicable GxP, data integrity, and compliance expectations.
Collaboration and Communication:
- Work closely with QC management, lab stakeholders, data governance teams, and cross-functional partners.
- Participate in regular support and planning meetings with internal teams and business users.
- Coordinate across sites and with global colleagues when support or implementation requires broader alignment.
- Communicate clearly with users, vendors, and technical teams to resolve issues efficiently.
Qualifications:
- 3 5 years of experience in IT support, business systems analysis, laboratory systems, or a related technical environment.
- Strong understanding of end-user support, system troubleshooting, and technical documentation.
- Familiarity with GxP environments, data integrity principles, audit trail review, and risk assessment concepts.
- Experience supporting lab instruments, instrument-connected PCs, or scientific applications is strongly preferred.
- Strong communication, problem-solving, and technical writing skills.
- Ability to work cross-functionally in a regulated environment and manage multiple priorities.
Preferred Skills:
- Experience with laboratory systems such as LabX, Empower, NuGenesis, Acronis, or similar platforms.
- Knowledge of IT infrastructure concepts such as network connectivity, workstation deployment, and account security.
- Experience supporting regulated lab environments and participating in compliance-related activities.
- Vendor management and coordination experience.
What Success Looks Like:
- Stable and reliable support for lab and IT systems.
- Timely resolution of incidents and service requests.
- Strong compliance support for GxP systems and documentation.
- Effective collaboration across QC, IT, data governance, and external partners.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | North Chicago, IL |
| Industry | Computer/IT Services |
| Salary | $60–$70 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Administrative Skillsunmatched
- Business Analysisunmatched
- Business Processesunmatched
- Business Solutionsunmatched
- Business Supportunmatched
- Communication Skillsunmatched
- Computer Firmwareunmatched
- Computer Workstationsunmatched
- Cross-Functionalunmatched
- Customer Service Systemsunmatched
- Data Qualityunmatched
- Desktop PCunmatched
- Diversityunmatched
- Documentationunmatched
- Documentation Reviewunmatched
- GxPunmatched
- Help Deskunmatched
- IP (Internet Protocol)unmatched
- IT Governanceunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Laboratoryunmatched
- Laboratory Managementunmatched
- Laboratory Operationsunmatched
- Laboratory Systemsunmatched
- Maintenance Servicesunmatched
- Medical Productsunmatched
- Microsoft Windows Operating Systemunmatched
- Multitaskingunmatched
- National Intelligence Council (NIC)unmatched
- Network Connectivityunmatched
- Network Monitoringunmatched
- Network Supportunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Operationsunmatched
- Operations Processesunmatched
- PC Hardwareunmatched
- Plan Meetingsunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Quality Controlunmatched
- Risk Analysisunmatched
- Software Administrationunmatched
- System Lifecycleunmatched
- Systems Administration/Managementunmatched
- Systems Analysisunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Vendor/Supplier Managementunmatched
- Waters Nugenesis SDMSunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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