Lab Technician - EUTS
Salary
$20.90 - $25.08 Hourly
Location
Main Campus - Orem
Job Type
Part-Time Staff
Job Number
FY2606052
Division
VP Digital Transformation/CIO
Department
End-User Technology Support
Opening Date
06/05/2026
Closing Date
6/12/2026 11:59 PM Mountain
Required Documents Needed to Apply
Resume
Applicant Support
1-855-524-5627
Support@schooljobs.com
Position Announcement
Utah Valley University offers an opportunity to play a pivotal role in delivering a reliable, secure, and high-quality lab experience that directly supports student learning and faculty success. In this role, you will ensure both academic and open labs are consistently maintained in optimal working condition, with systems kept up to date through the latest security patches to protect against vulnerabilities and data risks. Each semester begins with your leadership in preparing organized, fully functional lab environments that enable a smooth start for instruction and learning.
Beyond daily operations, this position invites you to make a meaningful impact by continuously evaluating emerging technologies and software to enhance the user experience. You will also help shape clear and effective support frameworks by maintaining and updating Service Level Agreements (SLAs), ensuring expectations are transparent and well-understood. By building strong, collaborative relationships with faculty and staff, you will gain insight into evolving academic needs and help tailor lab resources to support innovation and success across the university community.
Summary of Responsibilities
Qualifications / Licenses / Certifications
Graduation from an accredited college or university with an associates degree in a related field and 2+ years experience related to the Summary of Duties or a combination of education and/or experience totaling 4+ years.
Knowledge / Skills / Abilities
Knowledge
Knowledge of computer hardware and printer components, including CPUs, RAM, hard drives, and maintenance procedures.
Familiarity with security patching processes and the importance of keeping software and operating systems up to date.
Knowledge of lab configurations, including hardware and software setups specific to academic and open labs.
Awareness of emerging technologies, software, and tools relevant to educational and administrative needs.
Knowledge of SLA concepts, IT service management, and the specific needs of faculty and staff.
Knowledge of common IT issues, troubleshooting techniques, and EUTS processes.
Skills
Skills in troubleshooting and repairing hardware and software issues in computers and printers.
Skill in applying security patches, ensuring system stability, and protecting against vulnerabilities.
Organizational skills to prepare labs, ensuring that all necessary resources are available for faculty and students.
Skills in evaluation to assess the suitability and potential benefits of new technologies.
Documenting and updating SLAs, ensuring clarity and alignment with the support provided.
Strong communication, active listening, and the ability to build and maintain positive relationships.
Skill in effective interpersonal and communication skills.
Skill in analytical and troubleshooting.
Abilities
Ability to perform routine maintenance, diagnose problems, and restore devices to optimal working condition.
Ability to regularly update systems with the latest security patches and maintain a secure computing environment.
Ability to create functional, organized, and user-ready lab environments at the beginning of each academic semester.
Ability to recommend and implement technology solutions that enhance the user experience for faculty and staff.
Ability to maintain and communicate SLAs effectively to manage expectations and provide consistent support.
Ability to respond promptly and efficiently to issues, minimizing disruptions and maintaining a smooth user experience.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:
Undergraduate tuition remission benefit:
Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
Access to the Employee Assistance Program (EAP)
Access to Campus Recreation and Wellness
Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member
01
Do you have experience preparing computer labs at the start of a semester to ensure they are fully functional, organized, and ready for faculty and student use?
02
Have you performed routine maintenance and repairs on computers and printers in academic or open lab environments, while keeping systems updated with the latest security patches?
03
Do you have experience creating, maintaining, or updating Service Level Agreements (SLAs) to clearly define support expectations for faculty and staff?
04
Are you experienced in troubleshooting and resolving issues related to End-User Technology Services (EUTS) implementations in a timely manner to minimize disruptions?
05
Have you evaluated and recommended new technologies or software solutions to improve user experience in a lab or organizational setting?
06
What is your highest level of education?
07
How many years of experience do you have in this type of position?
Required Question
Employer Utah Valley University
Address 800 W. University Parkway
Orem, Utah, 84058
Phone Applicant Support 855-524-5627
Website http://www.uvu.edu
Utah Valley University was established in 1941 as Central Utah Vocational School (CUVS) with the primary function of providing war production training. CUVS was part of the Provo School District located in south Provo. The institution received a state appropriation in March 1945 of $50,000 to operate for the 1945-1947 biennium. In 1947, the school received funding as a permanent state institution. A new site for the school was acquired on University Avenue in Provo in 1948; in the 1952, the state appropriated funding for the first construction on that site. As enrollments grew, the state acquired over 185 acres in southwest Orem and the first building was completed in 1977. Today, the University’s facilities consist of a combined total of 412 acres with 50 buildings with campuses in Orem, Provo, and Heber City and property in Vineyard and at Thanksgiving Point in Lehi.