Lab Technician

Key Responsibilities

• Handle incoming calls and customer inquiries, using established scripts to schedule appointments and promote services.
• Conduct outbound sales and follow-up calls.
• Perform certified specimen collections, including urine, alcohol, saliva, fingernail, hair follicle, and DNA samples.
• Conduct on-site and post-accident testing using rapid screening devices.
• Complete chain of custody documentation, package specimens, and arrange shipment via approved couriers.
• Collect client payments and accurately complete required forms.
• Report test results according to established protocols.
• Maintain client records, telephone logs, and testing files.
• Monitor inventory of testing supplies.
• Perform on-site and off-site (customer location) collections as needed.
• Participate in after-hours and on-call testing 2–3 times per week, based on business needs.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Ability to follow phone scripts and provide professional customer service.
• Proficient in Microsoft Word, Excel, email, and web-based applications.
• High attention to detail and ability to accurately complete documentation.
• High School Diploma required; additional education is a plus.
• Ability to lift up to 35 pounds and perform physical tasks associated with specimen collection.
• Comfortable with regular exposure to biological specimens and cleaning solutions.