Labor Coordinator

***THIS JOB IS ONLY OPEN TO UNITED STATES CITIZENS WHO CAN OBTAIN AND MAINTAIN AN ACTIVE TRANSPORTATION WORKER IDENTITY CREDENTIAL (TWIC) AND A DOCK BADGE ISSUED BY THE PORTS AUTHORITY****

Reports To: Port Operations Manager Pay Grade:
Department: Staffing Classification: Non-Exempt

Position Summary
The Labor Coordinator is responsible for the day-to-day coordination, dispatch, and administrative management of labor personnel supporting port and maritime operations. This role serves as the operational backbone of the port office, ensuring all job orders are filled accurately and timely while maintaining strict adherence to USL&H exposure classification, safety compliance, and workforce credentialing requirements.
Performance in this role directly impacts:

• Operational efficiency and job fulfillment rates
• Compliance with maritime insurance and regulatory requirements
• Workforce reliability and safety outcomes
• Client retention and service quality

• Coordinate daily labor dispatch operations to fulfill client job orders across port, terminal, and shipyard locations
• Assign personnel based on qualifications, certifications, and job-specific requirements
• Maintain real-time visibility of workforce availability, attendance, and job assignments
• Communicate job details, reporting instructions, and safety requirements to assigned personnel
• Adjust staffing in real-time to meet operational changes, call-offs, or surge demands
• Support compliance with the **Longshore and Harbor Workers' Compensation Act by accurately tracking maritime vs. non-maritime labor hours
• Maintain accurate payroll coding and job classifications aligned with maritime insurance requirements
• Prepare and support reporting for insurance audits and underwriting reviews, including coordination with partners such as American Equity Underwriters
• Escalate potential misclassification or exposure concerns to the Port Operations Manager
• Reinforce compliance with Occupational Safety and Health Administration (OSHA) standards and maritime safety protocols
• Ensure all dispatched employees are properly equipped with required PPE prior to assignment
• Communicate site-specific safety requirements, hazards, and client expectations before shift start
• Track and maintain safety certifications (e.g., OSHA 10/30, TWIC, confined space, rigging)
• Assist with incident reporting, documentation, and follow-up coordination
• Serve as a primary administrative point of contact for client job orders and staffing requests
• Ensure timely, accurate, and professional communication with clients regarding staffing status
• Maintain a high standard of customer service, responsiveness, and follow-through
• Support resolution of staffing issues, no-shows, and performance concerns
• Act as a point of contact for field employees regarding assignments, scheduling, and expectations
• Support onboarding coordination, including document collection and system entry
• Monitor attendance trends and escalate reliability concerns
• Assist with basic employee relations matters and escalate as appropriate
• Maintain accurate records of:
  • Job orders and dispatch logs
  • Employee assignments and hours worked
  • Certification and credential tracking
• Input and manage workforce data within company systems
• Ensure documentation is audit-ready and maintained in accordance with company and regulatory standards
• Coordinate return-to-work and light duty programs in conjunction with HR and insurance partners
• Maintain compliance with port authority rules, safety standards, and client-specific requirements
• Enforce workplace safety protocols and promote a culture of safety within all operations
• Complete requisitions for approval of office expenses.

• Basic understanding of maritime operations and port environments preferred
• Familiarity with workforce scheduling, dispatch systems, and timekeeping processes
• Working knowledge of employment compliance fundamentals, including wage and hour considerations
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• High attention to detail with a focus on accuracy and compliance
• Excellent client service and relationship management skills
• Proficiency in workforce scheduling, dispatch operations, and problem-solving in real-time environments
• Strong organizational and communication skills with attention to detail
• Ability to work flexible hours, including early mornings, evenings, and weekends as operationally required
• Must demonstrate the company Mission Statement in all job functions and day-to-day activities by providing exceptional customer experience
• Must possess a high level of integrity and strive to always do the right thing
• Must demonstrate loyalty to the company, our clients, and our co-workers
• Must provide high quality services and strive for excellence in all we do
• Must demonstrate a high level of care and go above and beyond to ensure an exceptional customer experience
• Must be teamwork driven and can work well with others toward a common vision
• Must demonstrate good attendance and appropriate general hygiene and dress
• Excellent computer skills required
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common

• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to apply common sense understanding to carry out detailed but involved written or oral instructions

• Ability to walk job sites, docks, and operational areas regularly
• Ability to work extended hours, including early mornings and evenings as needed
• Ability to lift up to 25 pounds as needed
• Capable of working in a dynamic, physically active environment
• Frequently required to sit, walk, use hands to manipulate, and reach with hands and arms

• Heavy equipment and industrial activity
• Vessel operations and cargo handling areas
• Outdoor weather conditions and variable terrain