Labor Department Associate Community Services Representative(Hybrid)

Labor Department Associate Community Services Representative

Hybrid

Recruitment #260716-5243SH-001

Location Wethersfield, CT

Date Opened 7/21/2026 12:00:00 AM Salary $66,725 - $83,665/year Job Type Open to Agency Employees Close Date 7/28/2026 11:59:00 PM

Go Back Apply View Benefits

Introduction

Are you a current DOL employee seeking your next opportunity? If this sounds like you, we encourage you to apply!

At the State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. We are currently recruiting for promotional opportunities for the position Labor Department Associate Community Services Representative (ACSR) to Labor Department Resource Associate (RA) within the CTDOL Consumer Contact Center. These opportunities are available to permanent agency employees, who meet all the minimum qualifications outlined below. We are looking for someone who has experience with unemployment compensation programs and procedures and Microsoft Office tools products such as Word, Outlook, Excel, and Teams.

As an ACSR with the CTDOL you will be responsible for:

• Developing and conducting training related to unemployment compensation programs and providing technical assistance to staff.
• Designing course objectives and contents regarding Salesforce and ReEmployCT platforms.
• Developing, maintaining and organizing procedural desk aids and training materials.
• Providing technical assistance and consultation for claimants regarding unemployment inquiries and use of ReEmployCT.
• Identifying problem areas and recommending corrective action to remedy deficiencies.
• Monitoring and answering staff questions via Microsoft Teams.
• Basic level adjudications to determine eligibility for unemployment compensation.
• Determining eligibility and processing applications for special programs such as Disaster Unemployment Assistance (DUA).
• Responding to requests from outside agencies related to wage file and unemployment information as well as preparing billing and invoices to charge these agencies.

The candidate appointed at Labor Department Associate Community Services Representative level must serve at least one year in that class- performing work in the target area before qualifying for promotion to Labor Department Resource Associate. Appointment to Labor Department Resource Associate classification is contingent upon successful performance of duties and availability of funding.

POSITION HIGHLIGHTS

• LOCATION: Wethersfield, CT
• SHIFT: First (full time-40 hours a week)
• SCHEDULE: Monday - Friday | Hybrid Schedule
• NOTE: This position is open to current DOL employees only. Please see selection plan for additional details.

WHAT WE CAN OFFER YOU- As a current agency employee you will receive the same excellent benefits you are accustom to.

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

ABOUT US

DOL is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers.

START WITH US, STAY WITH US, GROW WITH US!

Selection Plan

IMPORTANT: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE'RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to at Pamela.Rochette@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for performing specialized client services in the areas of adjudications, career development counseling, outreach, apprenticeship and/or job training programs or a specialized operational support function.

EXAMPLES OF DUTIES

AMERICAN JOB CENTER OR FIELD UNIT: Performs basic tasks in a specialized area:

• Conducts basic level adjudications including assessing possibility of applying "special base period" provision and obtaining all relevant information and documentation;
• Conducts hearings applying pertinent laws, regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income;
• Ascertains facts, analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work;
• Develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver;
• Conducts separation hearing for interstate claimants.

OR

• Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment;
• Makes field visits to locate and contact special populations and farm workers who are not being reached and have significant barriers to employment.

OR

• In consultation with a Labor Department Business Services Specialist participates in marketing of services and programs to employers within a region including providing apprenticeship services to individuals and employers;
• Develops on-the-job training programs;
• Develops customized job training programs which meet specialized employer needs;
• Provides consulting services with regard to training needs, resources and standards.

CENTRAL UNIT: Performs advanced working level tasks in a Central Unit:

• Assists and participates in activities such as program development, automation support, monitoring and evaluation, training and/or technical assistance to field staff in various program areas;
• Assists in developing training programs in assigned functional areas;
• Participates in monitoring programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction;
• Assists in analyzing impact of state and/or federal legislation and regulations on departmental programs and procedures;
• Assists in development of procedural manuals and memoranda.

OR

• Performs specialized and highly technical tasks in one or more operational support functions of claims examination, benefit payment control and merit rating;
• Researches and analyzes wage date to determine and perform corrective action;
• Determines compliance of work and procedures with applicable laws, regulations and policy;
• Determines successorship and waivers of liability;
• Segregates payrolls;
• Presents complex appeals to Appeals Division;
• Reviews and resolves claims under complex special programs;
• Makes monetary disqualification determinations in areas such as education employees, aliens and claimants receiving workers compensation;
• Reviews appeals on wage usage;
• Reviews American Job Center recommendations and decisions relating to fraud to ensure compliance with regulations;
• Reviews fraud audits prior to first notification;
• May serve as a team leader.

In any of the above areas of specialization:

• Assists in training employees of lower grade;
• May serve as a team leader;
• May speak before groups;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of a specialized area of job service, unemployment insurance or employment and training functions including pertinent laws, regulations, policies and procedures;

• Knowledge of

• job service, unemployment insurance and employment training agency programs;

• interviewing techniques and principles;

• employment problems of special groups and behavioral problems hindering employment;

• Skills

• interpersonal skills;

• oral and written communication skills;

• analytical skills;

• Considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures;

• Ability to

• establish cooperative relationships with staff, employers, diverse client population and the public;

• make decisions;

• use automated systems;

• maintain good public relations;

• lead teams;

• create and maintain case management records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
• For state employees one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

• Experience developing and conducting in-person and online training courses for staff regarding the CTDOL unemployment processes and ReEmployCT
• Experience assessing training needs, mentoring staff, and being a team lead
• Experience conducting basic level adjudications related to assessing eligibility for benefits, on potentially disqualifying income, and late filing requests
• Experience working with the ReEmployCT platform for the intake of unemployment compensation claims
• Experience working with the Salesforce platform for the creation of cases, providing resolution to claimants in need, and utilizing the cloud phone system.
• Experience using Microsoft Office tools such as Word, Outlook, Excel, and Teams
• Experience working in a high-volume call center and assisting diverse populations.
• Receive requests from housing authorities regarding unemployment, wage history, preparing billing, invoicing for housing authorities, and other state agencies
• Processing and determining claimants' eligibility for Federal Disaster Unemployment Assistance (DUA).

SPECIAL REQUIREMENTS

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
• Incumbents in this class assigned to Migrant & Seasonal Farm Worker (MSFW) Outreach positions will be required to meet the qualifications set forth in 20 CFR 653.107(a)(3)(i)(ii).
• Incumbents in this class may be required to speak a foreign language.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online