Labor Department Programs and Services Coordinator(Hybrid)

Labor Department Programs and Services Coordinator

Hybrid

Recruitment #260630-5249SH-001

Location Wethersfield, CT

Date Opened 7/1/2026 12:00:00 AM Salary $79,173 - $100,860/year Job Type Open to Agency Employees Close Date 7/9/2026 11:59:00 PM

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Introduction

The State of Connecticut, Department of Labor (DOL) is currently recruiting internally for a Labor Department Programs and Services Coordinator located to support our Central Office!

If youre a current DOL employee looking to grow within our organization while continuing to provide technical programs and services support to our team and constituents, we invite you to explore this opportunity.

POSITION HIGHLIGHTS

• SHIFT: first shift | full time | 40 hours per week, Monday through Friday
• SCHEDULE: 8:00AM - 4:30PM
• LOCATIONS: Central Office (Wethersfield, CT)
• NOTE: Position may become hybrid upon conclusion of a successful working test period.

BENEFITS & BALANCE AT THE STATE OF CONNECTICUT

As an employee, we will continue to offer you:

• Industry leading health benefits, including medical and dental coverage.
• Extensive pension plan and supplemental retirement offerings.
• Paid time off - including 13 paid holidays per calendar year.
• Professional growth and paid professional development opportunities.
• A work culture that promotes a healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.

We invite you to view our State Employee Benefits Overview page to learn more.

In addition, the State puts an emphasis on:

• Providing limitless opportunities;
• Hiring for diversity and fresh perspectives;
• Performing meaningful work and;
• Encouraging a healthy work/life balance!

Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here.

ABOUT OUR AGENCY

The Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in a constantly evolving environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

YOUR ROLE

The Labor Department Programs and Services Coordinator is a multi-faceted leadership position, accountable to various units, their performance and our staff. This position:

• Serves as a supervisor in an Adjudications hub for all services necessary for determination of non-monetary eligibility for Unemployment Compensation benefits.
• Co-supervises a unit of up to twenty-five people.
• Functions as a resource and mentor to all staff and leadership from the following units: BPCU, UI Special Programs, Merit Rating, Consumer Contact Center, Tax Division, Appeals Division and American Job Centers.
• Assists Adjudications Director and Operations Coordinators in development of long-range planning aimed at meeting unit's goals.
• Assists Adjudications Director and Operations Coordinators with coordinating and conducting staff meetings both in person and via TEAMS.
• Assists in planning, developing, coordinating, and evaluating training programs.
• Reviews and monitors performance metrics for staff.
• Reviews staff schedules and approves timesheets.
• Coordinates with co-supervisors on internal staffing issues. This includes evaluating staff performance and addressing deficiencies.

More details can be found in the class specification and the Examples of Duties section below.

START WITH US. STAY WITH US. GROW WITH US.

Selection Plan

NEW: Check out our Applicant Tips on How to Apply!

Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE'RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Samantha Rivera at Samantha.Rivera@CT.Gov

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

• CENTRAL UNIT: In the Department of Labor this class is accountable for leading and coordinating the activities of a program or sub-unit within various functional areas or programs.
• FIELD UNIT: In a Department of Labor American Job Center or other field location this class is accountable for supervising staff providing customer service in the areas of basic services, adjudications, employer services and/or employment planning.

EXAMPLES OF DUTIES

CENTRAL UNIT:

• Assists program manager and/or supervisor in planning and coordination of activities in assigned program areas;
• Leads program development and implementation initiatives;
• Assists in development of agency-wide plans;
• Serves as a resource and provides support to direct service providers;
• Functions as a team leader;
• Monitors program(s) and/or functional areas ensuring goals are met;
• Identifies problems in assigned areas and oversees development of corrective action plans to effect resolution;
• Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
• Monitors program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
• Assesses need for staff development and conducts or arranges for training;
• Oversees development of procedural manuals and informational memorandums;
• Participates in personnel matters affecting subordinate employees;
• Reviews, interprets, analyzes and adapts state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations;
• Analyzes reports detailing unit performance in relation to team activities and develops and recommends corrective action as needed;
• Leads customer and/or public relations activities as assigned;
• May have accountability as resource specialist for a designated program of service or providing staff support statewide for a program or service of agency;
• May lead in development of grants and contracts;
• May serve as liaison to state or federal agencies with jurisdiction over program;
• May review referee reversals of administrator decisions and draft appeals as appropriate;
• May oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities;
• May oversee provision of data processing and automation support activities;
• May assist in research and drafting of department regulations including conducting public hearings relating to that process;
• Performs related duties as required.

FIELD UNIT:

• Schedules, assigns, oversees and reviews work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Assists American Job Center Director in planning and administrative coordination of multiple unemployment insurance benefit programs, job services and employment and training programs;
• Provides oversight with regard to scheduling and determines unit staffing requirements;
• Prepares reports and correspondence;
• Maintains adequate controls over pending casework and ensures balanced levels of services within American Job Center;
• Ensures effective application of pertinent laws, regulations and procedures;
• Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
• Monitors program performance indicators to continually assess adequacy of unit service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
• Analyzes reports detailing American Job Center performance in relation to unit activities and develops and recommends corrective action as needed;
• Participates in development of long-range planning aimed at meeting agency and American Job Center goals;
• Interviews prospective employees and makes hiring recommendations;
• Assists in preparation of American Job Center annual plan of service;
• Assists Director in budget formulation and oversight;
• May act as a representative of American Job Center for community or public relations contacts;
• May function as office manager in absence of Director;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of

• relevant agency policies and procedures;

• relevant state and federal laws, statutes and regulations;

• Knowledge of

• management principles and techniques;

• labor market trends and conditions;

• effective interviewing techniques;

• Considerable

• interpersonal skills;

• oral and written communication skills;

• Problem solving skills;

• Ability to

• analyze and interpret laws, regulations, legal precedents and court decisions;

• assess staff training needs and conduct training;

• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in an advanced working level capacity at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist or Labor Department Resource Associate.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelors degree.
• A Masters degree may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience in UI processes including the State Information Data Exchange System (SIDES), initial claims, Appeals, Benefit Payment Control, Merit Rating, monetary and non-monetary determinations etc.
• Experience in Adjudications Re-Employ.
• Experience researching, interpreting, and consulting on CT UI laws and regulations.
• Experience in developing and/or administering UI training for agency staff.
• Experience in supervising staff remotely through Telework software.
• Experience in evaluating staff performance and addressing deficiencies.

SPECIAL REQUIREMENTS

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Programs and Services Coordinator in a veterans program position must meet the eligibility requirements under Title 38.
• Incumbents in this class may be required to speak a foreign language.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online