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Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Copying Machinesunmatched
- Customer Support/Serviceunmatched
- Document Scannersunmatched
- Fax Machinesunmatched
- High School Diplomaunmatched
- Interpersonal Skillsunmatched
- Medical Terminologyunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Office Equipmentunmatched
- Operational Supportunmatched
- Telephone Skillsunmatched
- Writing Skillsunmatched
Description
Facility: Sisters of Charity Hospital
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days with Weekend and Holiday Rotation
Hours:
6a-2p, 7a-3p, 8a-4p, 9a-5p, 10a-6p
Summary:
This position will provide administrative and operational support to the Laboratory Outreach Office. This role is strictly non-clinical and does not involve direct patient contact. Additionally, this role will support relationships between Catholic Health System Department of Laboratory Outreach Services, internal associates, providers, and external partners.
Responsibilities:
EDUCATION
- High School diploma or GED
- Associates degree preferred
EXPERIENCE
- Two (2) years in laboratory setting preferred or customer service field preferred
KNOWLEDGE, SKILL AND ABILITY
- Possess excellent communication skills - written, oral, interpersonal
- Clear understanding of medical terminology
- Working knowledge of LIS/HIS and PC-based such as MS Office, including Outlook - required
- Customer service skills as demonstrated in current or previous job experience, documented training/in-services
- Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
- Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
- Demonstrated telephone etiquette techniques
- Working knowledge of most office type equipment including copiers, scanners, fax machines etc.
WORKING CONDITIONS:
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs.
Numbers & Facts
| Location | Buffalo, NY |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1998 |
| Website | http://www.chsbuffalo.org |
About Company
Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity. Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.