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Laboratory IT Support Analyst

Tailored Management

West Point, PA

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JOB DETAILS
SALARY
$33.70 Per Hour
SKILLS
Biology, Biotech and Pharmaceutical, Change Management, Communication Skills, Computer Networks, Computer Security, Computer Software, Computer Systems, Computer Workstations, Corporate Policies, Customer Support/Service, Dental Insurance, Desktop Hardware, Desktop PC, Establish Priorities, FDA (Food and Drug Administration), GxP, Hardware Administration, High School Diploma, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Instrumentation, Inventory Management, Laboratory, Laboratory Analysis, Laboratory Equipment, Leading Edge Technology, Lift/Move 25 Pounds, Maintain Compliance, Microsoft Office, Microsoft Windows Operating System, Microsoft Windows System Administration, Multitasking, Onboarding, Operating Systems, Peripheral Hardware, Problem Solving Skills, Regulatory Compliance, Scientific Research, Status Reports, System Validation, Technical Support, Vision Plan
LOCATION
West Point, PA
POSTED
19 days ago
Position: Laboratory IT Support Analyst
Location: West Point, PA 19486 (Onsite)
Duration: 12-Month Contract (Potential for Extension or Full-Time Conversion)
Pay Rate: $33.70/hr on W2
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
 
About the Role
We are seeking a highly motivated Lab Computing Analyst to join a dynamic laboratory IT support team supporting scientific and research environments. This role is responsible for maintaining, troubleshooting, and supporting laboratory computing systems, instrument-connected workstations, and IT infrastructure within a regulated laboratory setting.
The ideal candidate will have experience supporting Windows-based environments, laboratory instrumentation, and desktop computing systems while delivering exceptional customer service to scientific and technical users.
 
Key Responsibilities
  • Provide technical support for laboratory IT environments integrated with scientific instruments.
  • Deploy, configure, maintain, and troubleshoot Windows-based workstations and laboratory computing systems.
  • Support desktop hardware, operating systems, peripherals, instrument-controlled software, and standard desktop applications.
  • Manage equipment onboarding, relocation, upgrades, and retirement activities.
  • Administer Windows security controls, including user permissions, group policies, file access, and local security settings.
  • Troubleshoot connectivity, hardware, software, and instrument-related computer issues.
  • Coordinate and escalate infrastructure-related issues to appropriate internal teams and vendors.
  • Support system validation activities and change management processes in regulated environments.
  • Maintain accurate inventories of laboratory equipment, computers, software, and related assets.
  • Ensure compliance with corporate IT policies, security standards, and reporting requirements.
  • Serve as a liaison between laboratory users, instrument vendors, and IT support teams.
  • Participate in team meetings and provide regular status and activity reports.
  • Support additional enterprise IT initiatives and projects as needed.
 
Required Skills & Qualifications
  • Strong troubleshooting and problem-solving skills in desktop and laboratory computing environments.
  • Excellent customer service and communication skills.
  • Ability to manage multiple tasks and priorities within established timelines.
  • Basic networking knowledge and computer support experience.
  • Experience repairing and troubleshooting instrument-connected computers.
  • Ability to learn quickly and adapt to new technologies and processes.
 
Education & Experience
One of the following is required:
  • Bachelor's Degree with 2+ years of technical experience; OR
  • Associate Degree with 3+ years of technical experience; OR
  • High School Diploma/GED with 5+ years of technical experience.
Preferred Qualifications
  • Experience supporting Microsoft Windows environments and Microsoft Office applications.
  • Experience with networking, remote computing, and backup systems.
  • Experience supporting scientific instrumentation and laboratory equipment.
  • Experience working in Life Sciences, Pharmaceutical, or Biotechnology environments.
  • Experience in validated environments and regulated industries.
  • Familiarity with GxP, FDA, ISO, or other compliance standards.
 
Work Environment & Physical Requirements
  • Work is performed primarily within laboratory environments requiring PPE such as lab coats and safety glasses.
  • Approximately 80–90% hands-on laboratory support and 10–20% desk-based activities.
  • Must be comfortable moving between laboratories, offices, and onsite facilities throughout the day.
  • Ability to lift and move equipment weighing up to 25 pounds regularly and up to 50 pounds occasionally.
  • Frequent bending, reaching, stretching, and operating laboratory instruments and equipment.
  • Exposure to laboratory environments that may include biological materials, chemicals, temperature-controlled areas, and other regulated conditions.
  • May be required to complete safety training, medical clearance, respiratory protection training, and fit testing.
 
Additional Information
  • Minimum 4 years of experience in an IT support or laboratory computing environment preferred.
  • Driving within the campus/site may occasionally be required.
  • Candidates should be eager to learn, adaptable, and comfortable working in a fast-paced scientific environment.
  • This position offers an excellent opportunity to gain experience supporting cutting-edge laboratory technologies within a highly regulated industry.
#TMN
 

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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