Laboratory Manager

POSITION SUMMARY:

Provides operational leadership and support for clinical laboratory services under the direction of the CLIA Laboratory Director. Oversight includes hematology, chemistry, urinalysis, microbiology testing as well as phlebotomy.

Regulatory Compliance & Technical Oversight

• Performs CLIA Technical Consultant functions as delegated by the CLIA Laboratory Director, ensuring compliance with all applicable CLIA regulations and accreditation standards
• Maintains and updates laboratory policies and procedures to ensure continuous compliance with CLIA and other regulatory requirements
• Monitors the accuracy and reliability of testing methods performed in the laboratory, ensuring compliance with quality assurance standards
• Ensures that routine calibration, preventative maintenance, and repair of laboratory equipment are completed in accordance with manufacturer recommendations and are properly documented
• Reviews laboratory orders for operational compliance, including billing, diagnosis coding, and other regulatory requirements, escalating issues as appropriate

Quality Assurance & Performance Improvement

• Coordinates and supports laboratory quality assurance and improvement programs, ensuring compliance with federal, state, and local regulations
• Identifies, documents, and assists in the investigation and resolution of quality deficiencies within laboratory services, collaborating with the CLIA Laboratory Director to implement corrective actions
• Monitors and reports on quality indicators, supporting ongoing efforts to improve laboratory processes and patient care

Staff Leadership & Workforce Management

• Hires, trains, and directly supervises laboratory personnel to ensure compliance with federal, state, and local employment laws, as well as CLIA competency requirements
• Oversees staff scheduling to ensure adequate coverage and alignment with clinical and operational needs
• Manages staff performance, including coaching, competency assessments, and adherence to laboratory policies, procedures, and regulatory standards
• Coordinates and leads continuing education, competency assessments, and training programs for laboratory staff to support compliance with regulatory and professional development standards

Operational Management

• Supports the evaluation, selection, and implementation of laboratory methods, procedures, and equipment, providing input on accuracy, efficiency, and cost-effectiveness
• Ensures efficient laboratory workflows and alignment with clinical operations, functioning as a liaison between laboratory and clinical departments
• Identifies and implements operational improvements to increase productivity and maintain quality care

Technical Responsibilities

• Maintains technical proficiency and performs laboratory testing as needed to ensure continuity of operations and patient care, including testing in areas such as: Hematology, Chemistry, Urinalysis, Immunology, Microbiology, Phlebotomy
• Provides direct patient care and laboratory staffing support as needed to ensure smooth operational flow and maintain quality care delivery.

Financial Responsibilities

• Collaborates with the CLIA Laboratory Director on the development and management of the laboratory budget, ensuring financial sustainability within departmental goals
• Oversees inventory management, ensuring adherence to budgetary constraints and financial targets
• Reviews financial statements, invoices, and service contracts for laboratory supplies and services to maintain budget compliance
• Maintains an understanding of revenue cycle processes, including billing, insurance, and coding workflows related to laboratory services

Safety & Compliance

• Develops, implements, and ensures compliance with laboratory safety procedures, meeting all OSHA regulations and CLIA standards
• Provides safety training and maintains documentation to meet regulatory requirements, ensuring compliance across the laboratory team
• Maintains and updates the laboratory safety manual, ensuring that safety procedures align with current regulations
• Coordinates safety-related incident reviews, ensuring appropriate documentation, corrective actions, and follow-up

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Minimum of 8 years laboratory training or experience in non-waived testing and 2 years of supervisory laboratory experience in non-waived testing.

Education, Certification and Licensure: Minimum of bachelor's in chemical, physical, biological, clinical laboratory science, or medical technology. Must have and maintain current BLS certification.

Additional Skills & Knowledge: Bilingual preferred.