Emergency Dispatch Specialist (Contract) – Mesa, AZ
Location: Mesa, AZ (100% Onsite) Duration: 6 months (possible extension) Pay Rate: $30/hour Schedule: Rotating shifts (including nights, weekends, and holidays) Overtime: Up to 10 hours/week based on business needs Positions Available: 6 Start Date: ASAP
Overview
The Boeing Company is seeking an Emergency Dispatch Specialist to join its Global Security Operations Center (GSOC) in Mesa, AZ.
The GSOC operates 24/7/365 and serves as a critical emergency response and communications hub supporting Security, Fire Operations, and Emergency Medical Services across the United States. This role is essential to ensuring the safety and security of personnel, facilities, and operations.
Key Responsibilities
Answer and process emergency calls while dispatching and monitoring multiple fire and security radio channels in a high-volume environment
Provide approved Pre-Arrival Instructions in accordance with established procedures
Initiate required notifications and coordinate emergency response efforts
Accurately document incidents using Computer-Aided Dispatch (CAD) systems
Work collaboratively in a team-oriented, high-stress environment
Support training initiatives and development of Standard Operating Procedures (SOPs)
Deliver professional, calm, and empathetic customer service during crisis situations
Make critical, real-time decisions with a high degree of accuracy
Maintain consistent and reliable attendance
Required Qualifications
1+ year of experience as an emergency dispatcher in an Emergency Communications Center (ECC), Public Safety Answering Point (PSAP), or similar role (Security, Fire Protection, or EMS)
1+ year of experience multitasking in a fast-paced, high-pressure team environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Strong communication, decision-making, and problem-solving skills
Preferred Qualifications
Bachelor's degree or equivalent work or military experience
Additional Details
Training: Completion of classroom and on-the-job training is required
Work Environment: High-intensity, mission-critical operations center
Relocation: Open to out-of-state candidates (relocation at candidate's expense)
Background Check & Drug Screening: Required upon offer acceptance
Security Requirement: Must meet U.S. export compliance requirements
Schedule Details
Full-time position
Variable shifts
Example shift: 5:00 AM – 2:30 PM (subject to rotation)