Land Development Call Center Agent (Engineering Technician I)

Land Development Call Center Agent (Engineering Technician I)

Salary

$47,311.68 - $78,851.55 Annually

Location

HERRITY BUILDING (B-2), 12055 GOVERNMENT CENTER PKWY, FAIRFAX (EJ26), VA

Job Type

FT Hourly W BN

Job Number

26-00859

Department

Land Development Svcs

Opening Date

06/06/2026

Closing Date

6/19/2026 11:59 PM Eastern

Pay Grade

S16

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the countys future. Land Development Services (LDS) is the steward of the countys land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the countys economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.

Fairfax County's Department of Land Development Services is looking for a service minded, detail oriented professional to join our Customer Experience Team (CET). Under the supervision of the Customer Experience Team Manager, this position will be responsible for providing customer support in-person, by phone, and through virtual channels.

Duties and Responsibilities

• Assists customers with inquiries related to permits, building and site plans, inspection requirements, and other LDS submissions.
• Provides clear, accurate guidance in person, over the phone, and through virtual platforms.
• Delivers excellent customer service by offering real-time support and helping customers understand applicable codes, regulations, and standards.
• Coordinates and manages customer appointments.
• Tracks and records customer data to support service improvements.
• Collaborates with colleagues across LDS and other county teams to ensure efficient and timely service delivery.
• Stays knowledgeable about agency practices, policies, webpages, and customer resources.
• Offers mentoring and day to day guidance to other CET staff.
• Shares customer insights with the CET Manager, including common issues and opportunities for improvement.
• Provides support on technical processes related to permits and plan submissions.
• Participates in required safety, emergency management, and job specific training.
• Performs other duties as needed to support the ongoing work of the organization.

Employment Standards

MINIMUM QUALIFICATIONS:

Click here to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to"

Any combination of education, experience, and training equivalent to high school graduation or a GED issued by a state department of education; and one year of engineering technical support work experience or one year of post-secondary vocational trade school or completion of one year of an applied science associates degree.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• One year experience in a customer service-related role
• One year experience with a high volume of incoming phone calls
• Excellent oral and written communication skills, including ability to effectively communicate technical topics to internal and external customers.
• Familiar with electronic permitting and plan review software.
• Ability to read/interpret construction documents.
• Experience communicating technical information to people who may not understand technical language.

PHYSICAL REQUIREMENTS:

Ability to operate computer-driven equipment. Position requires incumbent to be mobile with periods requiring sedentary tasks. All duties are performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-JT1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.

• Civil engineering
• Architectural engineering
• Construction management
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

05

How many years of full-time equivalent engineering technical support work experience do you possess?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

06

Have you completed one year of post-secondary vocational trade school?

• Yes
• No

07

How many years of experience in the field of land development do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

08

How many years of experience do you have providing customer service, primarily in a call center setting?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

09

Do you have expertise with any of the following systems and software? Check all that apply.

• Fairfax County Planning and Land Use System (PLUS)
• GIS-related applications (e.g., GEM)
• Smartsheet
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• None of the above

10

Do you have working knowledge of the following? Check all that apply.

• Virginia Construction Codes
• ICC Family of Codes
• Chapter 104 of the Fairfax County Code (Erosion and Sedimentation Control Ordinance)
• Reading/Interpreting construction documents
• Land development permit tracking system
• None of the above

11

Do you have any experience working with electronic plan submissions?

• Yes
• No

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm