Landscape Account Manager

PositionLandscape Account ManagerLocationLexington, KYJob ID / OpeningsJob Id : 271# of Openings : 1Key ResponsibilitiesClient RelationshipsBuild and maintain strong, professional relationships with clients through consistent communication and responsiveness.Understand each client's goals, priorities, and expectations to provide thoughtful recommendations and exceptional service.Lead the onboarding of new clients and ensure a smooth transition into ongoing service.Client Advising & Portfolio GrowthDevelop a thorough understanding of each client's business and property objectives.Help clients make informed decisions by presenting practical landscape solutions that improve safety, appearance, sustainability, and long‑term value.Identify opportunities for enhancements, expanded services, and new relationships that contribute to portfolio growth.Prepare recommendations and proposals that align with each client's priorities.Develop and maintain a pipeline of prospective clients through networking, referrals, community events, and business development activities.Quality AssuranceConduct regular property inspections to verify work meets Klausing Group's quality standards and client expectations.Proactively identify concerns, communicate solutions, and follow through until issues are resolved.Work closely with production teams to ensure consistent service delivery.CommunicationServe as the primary point of contact for your clients.Respond promptly to questions, concerns, and requests while maintaining clear and professional communication.Coordinate effectively with internal teams to ensure client expectations are understood and achieved.LeadershipRepresent Klausing Group's values through professionalism, accountability, and integrity.Foster collaboration across departments while promoting a culture of safety, quality, and continuous improvement.Lead by example and contribute to a positive, team‑oriented work environment.Experience & SkillsStrong relationship‑building and interpersonal communication skills.Ability to identify client needs and develop practical, value‑driven solutions.Sales aptitude with the ability to develop new business and grow existing accounts.Excellent organization, time management, and follow‑through.Ability to prioritize competing demands while managing multiple client relationships.Passion for landscaping, horticulture, and managing landscapes to the highest utility.Proficiency with Microsoft Office and the ability to learn company software systems.Success MetricsGrowth of assigned client portfolio.Landscape enhancement sales and achievement of sales goals.Client retention and satisfaction.Quality audit results and proactive issue resolution.Development of new client relationships.Consistently representing Klausing Group's values and delivering exceptional client experience.Position RequirementsAssociate or bachelor's degree in horticulture, arboriculture, landscape operations, business, or a related field preferred.Landscape industry experience or demonstrated success in a client‑facing professional services role preferred.Valid driver's license and insurable driving record.Strong written and verbal communication skills.Self‑motivated, organized, and committed to continuous learning.Company OverviewThe idea for the Klausing Group was formed in 1992 by two teenage brothers on a mission to buy a car. They started with a lawnmower and some fliers promising that “we'll cut class to cut your grass.” Eventually, they cut enough grass to buy the car. And they kept going. The company mission has since evolved, and Klausing Group has become an industry leader redefining what your landscaping should do for your business, your neighbors, and the environment.Pay RangePay Range : $50,360 – $80,670 per hourCompensation and BenefitsCompetitive wages and a comprehensive benefits package:Medical, Dental, & Vision InsuranceAccident, Hospital, & Critical Illness InsuranceTelemedicine ServicePaid VacationPaid Sick TimePaid Military LeaveShort Term DisabilityLife Insurance401(k) Retirement PlanProfit SharingProfessional License and Certification RenewalUniformsTraining & EducationFlex TimeCommunity Service OpportunitiesDirect DepositLearningWe offer over 60 hours of training annually and on‑the‑job learning opportunities at all levels so that our people advance their personal strengths and feel valued.Company CultureWe have a people‑first approach to everything we do. Our entire team — from the front lines to leadership — is integral to our mission. From volunteering together to celebrating each other's wins to working towards new sustainability initiatives, we pride ourselves on caring for one another and our communities.Employer Recognition93% approval rating from current and past employees.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.#J-18808-Ljbffr