Landscape Coordinator - Trilogy at Redmond Ridge (Redmond, WA)
Under general supervision of the Landscape & Maintenance Director, the Landscape Coordinator attends to the daily operations and events related to Association maintained Unit and Common Area landscaping and irrigation of the community facilities. The position involves regular contact with members and their guests using community facilities.
JOB DUTIES:
• First point of contact for member walk-ins, email and phone communication regarding landscaping and irrigation requests, concerns, and questions.
• Provide superior customer service to all members and guests through genuine, professional communication.
• Ensure all Member requests are promptly responded to with acknowledgment of receipt of their request and follow up with Members through to satisfactory resolution.
• Working hours are 9:00am to 5:00pm Monday through Friday. This position is not eligible for hybrid or remote work.
• Communicate efficiently with vendors pertaining to landscape, irrigation and facilities issues and coordinating work.
• Assist with drafting regularly scheduled landscape and facilities updates, schedules, newsletters and communications to the Membership.
• Maintain mechanisms/being used to log and track maintenance requests and issues, e.g.. Caliber and Formstack, and provide reporting on all activity.
• Proficient in Microsoft Office 365 including Word, Excel, Outlook
• Complete any necessary tasks designated by the Landscape & Maintenance Director
• Ensuring the following Trilogy Community Standards are met:
o Driveway entrance to the community club amenities and surrounding areas are well maintained and strikingly attractive. Area is free of garbage and debris.
o Trilogy signage is well designed and maintained, prominently displayed, and well lit.
o Roadways and parking lots under the Association's control are free of debris, clean, in good condition (no potholes or damage) neatly striped, and all signage (stop, yield, speed limits, etc) is easily visible and in excellent condition.
o Community areas (open spaces, parks, tennis courts, sport courts, and water features) are attractively landscaped, well maintained, and free of garbage and debris.
o Building exterior and interiors are well maintained, clean in appearance and in good condition.
PREFERRED, BUT NOT REQUIRED, EXPERIENCE
o Experience with residential property management.
o Experience with homeowner associations.
o Familiarity with plants and trees in the Pacific Northwest.
o Bilingual (Spanish) preferred, but not required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
• Must be able to lift 25lbs
• Must be able to sit or stand for extended periods of time, use hands to handle, or feel; and reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
RESPONSIBILITIES:
• Ability to prioritize tasks in a fast-paced environment, while handling interruptions as part of the routine
• Strong team player, willing to help and assist others when needed
• Highly effective interpersonal skills and the ability to work well with others
• Strong sense of and high standard for customer service
• An enthusiastic, professional, and positive demeanor
• Integrity and credibility
Job duties may be modified if necessary.
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!