Landscape Maintenance Account Manager

Job Description:

Lifescape Colorado is seeking organized, knowledgeable, client-centric individuals to join our team as an Account Manager! The Landscape Maintenance Account Manager or "Client Representative" (CR) is responsible for planning, directing, and overseeing the financial and horticultural success, satisfaction, and retention of a specific book of assigned clients. The CR is responsible for excellent client and team communication, along with identifying, proposing, estimating, selling, coordinating, and directing landscape enhancement opportunities on clients’ properties. The CR is always looking for opportunities to cooperate, solve problems, provide excellent customer service, and create and maintain beautiful landscapes.

Responsibilities:

• Client Management: Act as a trusted "concierge" on property, fostering long-term professional relationships with clients built on trust, timely/professional communication, and "white-glove" service experience.
• Enhancement Sales: Actively identify, estimate, sell, and manage landscape enhancement opportunities at a 70% penetration rate of base services revenue.
• Sales Tracking: monitor performance KPIs to achieve or exceed annual revenue goals and profitability targets.
• Site Walks: Perform regular garden walks (weekly or bi-weekly) on assigned properties and maintain accurate logs of activities. Gauge overall landscape status and health, identify tasks to be performed by base services, enhancements, or irrigation crews, and occasionally perform minor landscape maintenance tasks on site.
• Picture Punch Lists: Consistently produce picture punch lists to identify client requests or tasks to be performed by the regular base services crew.
• Weekly Communication: Maintain professional relationships with all clients to ensure satisfaction, promote sales, and referrals through consistent weekly communication.
• Irrigation Management: Regularly operate irrigation systems (physical controller operation and various cloud-based smart systems). The Garden Manager is responsible for irrigation programming updates onsite.
• Garden Quality: Responsible for overall success of the landscape by managing maintenance services, plant health care, and irrigation. Occasionally perform these tasks yourself as needed.
• Crew Interaction: Meet crews on site on a regular basis to ensure high-quality work, along with strengthening camaraderie and mutual respect

Desired Qualities:

• Experienced at balancing and organizing many different priorities
• Previous experience with high-end clientele
• Detail oriented and able to trust and follow the process
• A Team Player.
• Background in horticulture, garden/estate management, landscape architecture, and or other applicable green industry experience.

The Perks

• 401(k) plan with company match  
• Medical insurance  
• Dental insurance  
• Vision insurance  
• FSA/HSA  
• PerkSpot  
• Long-Term Disability and Life Insurance 
• Paid time Off  
• Tuition Reimbursement (after one year of service) 

Pay Transparency

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. 

Position Range including commission

$60,000 - $70,000 plus commission and bonus for Associate Account Manager

$70,000 - $80,000 plus commission and bonus for Account Manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.