Large Format Printer - Field Service EngineerJoin to apply for the Large Format Printer - Field Service Engineer role at HP .About the opportunityThe Large Format Printer Field Technical Support Team is part of HP's Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on‑site servicing, diagnostics, and repairs for HP Printers.What You'll DoPerform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.Determine site and equipment requirements.Understand customer goals and identify the consequences of various solutions.Work according to the project plan, installation plan, and escalation plan.Configure system hardware, software, and network components.Assemble and integrate system/product and verify system/product operation.Use proactive monitoring procedures to identify problem-prevention opportunities.Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.Handle customer‑relations problems promptly and appropriately and accelerate issues according to established procedures.Educational ExperienceHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on‑site customer support, Mission Critical, systems experience, or a related field.What You Bring To The TeamKnowledge and experience with printer's repair supportExceptional organizational or project management skillsExceptional communications skillsProblem‑solving skillsThe ability to build and maintain ongoing relationships with customers, peers, and support partnersThe ability to perform under pressure where customers rely on you to solve their technical problemsSpecial SkillsKnowledge of Color ManagementKnowledge of inkjet printing technologyStrong mechanical skillsStrong pneumatic skillsStrong electrical and electronic skillsStrong computer/network skillsAbility to work autonomously.Valid driver's license in good standingAbility to lift, bend and stoop throughout the day as necessary to repair printers.SalaryThe pay range for this position is $28.84 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.BenefitsHealth insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off (US benefits overviewJob Posting End Date: 01/05/2026Referrals increase your chances of interviewing at HP by 2xSeniority level: Associate • Employment type: Full-time • Job function: Information Technology • Industries: Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting#J-18808-Ljbffr