Laser Field Service Engineer

Job Summary:

A LaserAway Laser Field Service Engineer will be responsible for all the laser maintenance, safety, and team communication that ultimately support all clinic operations. Continuous assessments and improvements allow our team to remain efficient and effective at LaserAway.

Compensation: $90,000-$95,000 Annual Salary

Overall Responsibilities:

• Oversee all laser maintenance within the assigned territory
• Monitor ticket system, communication platforms, and emails for prompt responses
• Support New Store Openings by ensuring all equipment is functional
• Contribute to positive moral environments within clinic operations
• Establish positive co-worker partnerships for operational effectiveness
• Timely ticket responses to ensure operational readiness
• Ability to exceed expectations and aid in improving overall operations
• Exercise critical thinking and prioritize tasks based on business needs
• Contribute to the support system and demeanor for our clinic teams
• Professionally address non-work related topics with the team
• Prepare Weekly Reports to discuss overall equipment status and updates
• Contribute to a high morale and stress-free environment
• Ensure availability during all clinical operating hours
• Communicate any support needed in advance and professionally
• Properly utilize the communication channels with professionalism
• Coordinate with the medical team to assist in additional equipment training
• Maintain company vehicle in good standing and maintenance
• Maintain a valid form of identification and clean driving record throughout employment

Essential Job Duties/Responsibilities:

• Maintain a minimum of 8 locations and or 100 medical devices
• Self-sufficient and creating a work schedule
• Support new clinics by scheduling time and meeting all equipment deadlines
• Support new clinics by completing all checklist responsibilities
• Excellent prioritization skills with high-priority to low-priority tasks
• Apply attention to detail to all maintenance processes
• Coordinate with 3rd party equipment repairs and facilitate issues/replacement parts and utilize efficient communication
• Absorb and continuously learn all maintenance procedures
  • Nomenclature of Parts
  • Part functions and interconnections
  • Fault isolation of electrical components
  • Optic Alignments
  • Energy Software Calibrations
  • Disassembly and reassembly of sub-components
  • Minor wire splicing, harness repair, and soldering
• Schedule and perform routine maintenance on equipment and respond to on-call laser issues
• Ability to reinspect and quality check all individual processes
• Ability to request assistance to avoid negative business impacts
• Ability to invest time into advancing and seeking more knowledge
• Ability to manage stress and multiple issues efficiently
• Timely service call submissions and meeting attendance
• Ability to communicate professionalism and proper etiquette
• Communicate effectively to all teams, including down equipment or estimated times of repair
• Inventory Control- Maintain and account for all parts routinely
• Ability to adjust Preventative Maintenance schedule given other urgent tasks
• Ability to return damaged/repair parts and manage logistics effectively
• Ability to professionally address recommendations to management
• Ability to multitask while maintaining operational readiness
• Availability- Flexible with the on-call schedule and the ability to adjust per the needs of the operation
• Proficient computer skills including the use of email, video conferencing, Google spreadsheets, and ticket management systems
• Team player and supportive while covering for others
• Flexibility to cover out-of-state or out-of-territory remote clinics
• Ability to provide minimal assistance for other departments such as IT or Facilities operations

Minimum Qualifications:

• Proficiency with repair tools and techniques
• Excellent time management, organization, and prioritization abilities
• Maintain ongoing communication with the management and clinic team
• Knowledge of Electrical Safety and Theory
• Strong drive to complete tasks timely
• Maintain a clean driving record and valid identification
• Critical Thinking skills
• Punctual and accurate reporting
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.
• Ability to develop management skills
• Ability to prioritize tasks and delegate them when appropriate
• Preferred Education, bachelor's degree in the following fields
  • Biomedical Engineering
  • Project Management
  • Electrical Engineer
  • Any engineering
  • Electrician
  • HVAC
• 4+ years minimum of related experience is required

Physical Requirements/Working Conditions:

• Ability to work before, during, and after business hours, including weekends
• Conduct video meetings with a professional appearance
• Ability to organize the company vehicle, tools, and parts inventory
• Ability to maneuver and or climb an 8ft ladder
• Ability to stand for periods exceeding up to 4 hours
• Ability to drive up to 8 hours per day
• Ability to roll and or carry a tool bag to and from each clinic
• Ability to transport equipment up to 250lbs from location to location
• Ability to load and unload equipment in a company vehicle with a ramp inclined at 25 degrees
• Flexible to drive or fly to another territory and or out-of-state clinics
• Support other Laser Engineers during time off, emergencies, or as requested by management
• Ability to travel out of the territory for up to 5 days at a time
• Must be able to lift 50 pounds for short periods of time

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

• Healthcare benefits
• Dental, Vision, and 401(k)
• Paid Time Away (PTA)
• Generous employee discounts
• Cell Phone Allowance

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

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