Last Mile Delivery Manager

Description

• Maintains a safe and secure work environment.
• Upholds The FIDELITONE Values.
• Maintains positive relations with the retail customer by making store visits, exploring specific needs and offering solutions for service and delivery issues.
• Partners with local management in the recruitment and development of personnel.
• Partners with local management in vendor selection of delivery teams.
• Partners with local management in communicating customer specifications to delivery teams.
• Maintains adequate personnel and delivery teams in anticipation of business fluctuations.
• Recommends improvements to systems and procedures.
• Prepares standard and specialized reports by collecting, analyzing, and summarizing information and trends, as required.
• Leads people to higher levels of performance and identifies opportunities for continuous improvement.
• Complies with FIDELITONE policies and procedures and with all applicable Federal, State and Company legal requirements by obtaining, studying, understanding and enforcing adherence to all regulations.
• Performs other related duties as required and assigned.

Required Skills

• Ability to establish and maintain effective relationships with employees, independent contracts, supervisors and the general public requiring courtesy, discretion and sound judgment.
• Excellent organizational and administrative skills.
• Excellent written and oral communication skills, bilingual Spanish is a plus.
• Computer proficiency: particularly Microsoft Applications and other operational systems.
• Ability to work long hours independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
• Detail-oriented, analytical problems solver with excellent project management skills and ability to multi-task in a demanding environment.
• Ability to safeguard confidential information is essential.
• Knowledge of relevant policies, practices and procedures and requirements/standards.
• Excellent phone etiquette and communication skills (verbal and written).
• Self-motivated with ability to work with minimal supervision.
• Strong work ethic, attention to detail and strong follow through.
• Work well under pressure, able to multi-task and organize.
• Knowledge of geography and transit times to properly sequence stops and enhance profitability.
• Proven ability to use basic mathematical skills.

Required Experience

• A minimum of an associate’s degree with 5+ years relevant furniture home delivery experience, or a combination of education and experience.
• Experienced managing people performance, leading others and working effectively with different backgrounds and races.
• Experience in the Transportation Industry, TL, and LTL, are preferred.