LATAM Operations Business Execution Lead-Senior Vice President

The International Operations Business Execution (BE) LATAM Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. The core focus areas include Governance, Controls, and Client & Franchise.

LATAM Operations Business Execution Lead- role is responsible for supporting LATAM cluster operations and Operations Heads in driving and executing cross-Operations strategy and goals. The BE Lead will partner with country and cluster management teams to ensure appropriate governance, in alignment with global Citi standards and practices.

Key Responsibilities

Strategic & Operational Planning

• Act as a strategic partner to the Cluster Operations Head and CSS Business Execution Head, driving strategic planning to align operational capabilities with business goals.
• Oversee a portfolio of key projects, special initiatives, and enterprise programs to ensure successful and strategic execution.
• Lead efforts to streamline key processes across the cluster, establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity.

Governance, Reporting & Compliance

• Drive and champion a robust governance culture, managing senior forum meetings, agendas, and tracking escalations.
• Support regulatory engagements, audits, and coordinate submissions and information requests as required.
• Oversee the operational risk environment, support key risk attestations, and escalate control issues with transparency.

Communication & Stakeholder Engagement

• Drive leadership's communication strategy, content, and multi-level distribution across all channels.
• Provide comprehensive senior leadership support, including calendar management, meeting agendas, presentation materials, and coordination for senior visits.
• Facilitate extensive stakeholder collaboration across country, cluster, and global teams -to ensure strategic alignment.

Organizational Support

• Maintain organizational clarity through org charts and responsibility maps, and coordinate key leadership travel and events.
• Support Ops leads as required for high-level talent management, succession planning, and recruitment for key roles.
• Drive and champion culture through inclusion, risk initiatives, and VOE action plans.

Qualifications

• 10+ years of experience in Banking, Operations, Business Management.
• 5+ years of experience in a role requiring extensive cross-functional and global stakeholder management.
• Proven track record of delivering complex, strategic initiatives in a large, matrixed organization.
• Demonstrated expertise in governance, operational risk management, and control practices.
• Strong commercial awareness and experience facilitating strategic business reviews.
• Fluent in Spanish Writing, Reading, Speaking

Education

• Bachelor's degree required; Master's degree is a plus.

Technical & Leadership Skills

• Superior analytical, strategic planning, and problem-solving skills.
• Strong negotiation, executive influence, and articulate communication skills.
• Demonstrated ability to manage ambiguity, resolve complex issues, and drive solutions in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple conflicting priorities simultaneously.
• High proficiency in Microsoft PowerPoint and Excel.

Key Competencies

• Strategic Leadership & Execution
• Governance, Risk Management & Controls
• Relationship Management & Stakeholder Engagement
• Operational Excellence Mindset
• Change Leadership
• Cross-functional Collaboration
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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 04, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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