Position Summary
The Laundry Attendant is responsible for maintaining a clean, organized, and efficient laundry operation for the hotel. This position ensures that all guest-room and hotel linens are properly washed, dried, folded, stored, and distributed according to Hampton Inn & Suites quality and cleanliness standards.
Essential Duties & Responsibilities
- Operate commercial washers, dryers, irons, and other laundry equipment safely and efficiently.
- Sort soiled linens, towels, washcloths, sheets, pillowcases, and other hotel laundry according to type, color, and washing requirements.
- Wash, dry, fold, and organize all hotel linens while following proper chemical and equipment procedures.
- Inspect linens for stains, damage, excessive wear, or other quality concerns.
- Rewash stained or improperly cleaned items when necessary.
- Remove damaged or unacceptable linens from circulation and notify the Housekeeping Manager.
- Maintain adequate supplies of clean linen for housekeeping and other hotel departments.
- Deliver clean linens to designated storage areas and housekeeping closets.
- Keep the laundry room clean, organized, and free of clutter at all times.
- Clean lint traps, laundry equipment, floors, carts, shelves, and surrounding areas regularly.
- Follow all chemical handling, OSHA, safety, and hotel procedures.
- Report malfunctioning equipment, leaks, unusual noises, or safety concerns immediately.
- Monitor laundry supplies and notify management when inventory is running low.
- Assist the housekeeping team with linen distribution and other reasonable housekeeping duties as needed.
- Handle guest laundry requests when applicable.
- Maintain professional appearance and follow hotel grooming and uniform standards.
- Protect guest privacy and hotel property at all times.
- Complete assigned duties within established timeframes while maintaining high quality standards.
Quality Standards
The Laundry Attendant is expected to:
- Ensure linens are clean, fresh, stain-free, properly dried, and neatly folded.
- Maintain sufficient clean linen to support daily hotel operations.
- Prevent cross-contamination by following proper sorting and handling procedures.
- Keep the laundry area inspection-ready at all times.
- Follow Hampton Inn & Suites brand standards and hotel procedures.
- Work closely with the Housekeeping Manager and room attendants to support guest satisfaction.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull laundry bags, linen carts, and supplies.
- Ability to repeatedly bend, stoop, reach, and lift.
- Ability to lift approximately 30–50 pounds as required.
- Ability to work in a warm and humid laundry environment.
- Ability to safely operate commercial laundry equipment.
Qualifications
- Previous hotel, housekeeping, laundry, or related experience preferred but not required.
- Ability to follow written and verbal instructions.
- Reliable, punctual, and dependable.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks in a fast-paced hotel environment.
- Must maintain a positive and professional attitude toward guests and team members.
Schedule
The Laundry Attendant may be required to work mornings, evenings, weekends, and holidays based on hotel occupancy and operational needs.
Reporting Relationship
Reports to: Housekeeping Manager / Executive Housekeeper
Equal Employment Opportunity
Hampton Inn & Suites is committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.
We are an exciting world class leader in the hospitality industry.
We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel.
We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests.
We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact.
We have made TEAMWORK central to every endeavor.
We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization.
We are unwilling to lower our standards or accept second best efforts from our personnel.
We promote innovation, initiative, and creativity.
We are constantly striving to improve ourselves.