Laundry Attendant, Part-time (bilingual in Spanish) 77084

Laundry Attendant, Part-time (bilingual in Spanish) 77084

Houston, TX

Bilingual in Spanish and English highly preferred. Must provide all hiring documents and identification.

Purpose: Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative/Laundry Attendant is responsible for performing daily duties to maintain high levels of customer service by offering a clean, safe, and friendly store environment.

Position Responsibilities:

• Customer Service and Satisfaction:

• Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders.

• Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.

• Reports to work in a neat and clean manner and wears the appropriate uniform.

• This is an APP location, and employees must be comfortable navigating APPs on cell phones.

• Store Safety and Security:

• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep:

• Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

• Follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance:

• Documents equipment and building maintenance issues appropriately.

• Escalates unsafe situations to the Assistant Store Manager or Store Manager on duty.

• Retail:

• Maintains a good visual presentation of retail products at all times.

• Maintains a thorough understanding of retail products and educates the customer.

• Accurately processes sales and encourages customers to purchase additional items.

• Wash/Dry/Fold:

• Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care.

• Completes logs accurately.

• Addresses customer concerns and issues in a timely and satisfactory manner.

• Immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures:

• Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

• Knowledge/Experience:
• Knowledge of commercial laundry products and payment systems is a plus, but is not required.
• Skills and Abilities:
• Bilingual in Spanish highly preferred, but not required
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Ability to help customers download APPs to their phone.
• Able to work a flexible work schedule, including nights and weekends.
• Education:
• High School Diploma/GED.

Physical Requirements: The position involves standing for long periods, requiring manual dexterity, as well as stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Store Manager of Speed Queen Laundry Franchisee, Well Wash USA, LLC
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies