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Laundry Center Attendant

Monster Laundry

Sacramento, CA

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JOB DETAILS
SALARY
SKILLS
Business Development, Cleaning Equipment, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Equipment Maintenance/Repair, Housekeeping/Cleaning, Laundry, Lift/Move 30 Pounds, Maintenance Services, Order Processing, Presentation/Verbal Skills, Quality Management, Quality Metrics, Resolve Customer Issues, Sales, Time Management, Writing Skills
LOCATION
Sacramento, CA
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms


About Monster Laundry

Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.


Position Overview


The Laundry Center Attendant plays a vital role in supporting Monster Laundry’s operations by delivering outstanding customer service, maintaining cleanliness, and ensuring efficient processing of wash-dry-fold orders. This position reports directly to the Chief Operating Officer.


Key Responsibilities


  • Customer Service:
    • Greet and assist customers with self-service machines and wash-dry-fold inquiries.
    • Investigate and resolve customer complaints professionally and promptly.
    • Refer potential new customers to the sales department for business development.

  • Operations and Productivity:
    • Accurately process wash-dry-fold orders to maintain high-quality standards.
    • Monitor order flow and ensure efficient use of equipment and time.
    • Assist in inventory tracking for laundry supplies.

  • Facility Maintenance:
    • Maintain a consistently clean, safe, and welcoming facility, including machines, floors, and common areas.
    • Conduct daily cleaning of laundromat equipment, premises, and surrounding grounds.
    • Report maintenance issues or equipment malfunctions immediately.
Qualifications


  • Basic understanding of customer service principles and a strong commitment to customer satisfaction.
  • Exceptional attention to detail, particularly in cleaning and order processing.
  • Ability to lift up to 30 pounds repeatedly.
  • Availability to work 5–20 hours per week during operating hours, including Saturdays and Sundays.
  • Reliable and punctual with strong time management skills.
  • Good communication skills, both verbal and written.
  • Ability to work independently and as part of a diverse team.
Preferred Skills


  • Previous experience in a laundry, housekeeping, or service environment.
  • Basic knowledge of laundering standards and garment care.
Compensation and Benefits


  • Hourly Wage: $18.00 per hour.
  • Retirement: Eligibility for Monster Laundry’s 401(k) Retirement Plan after a 90-day probation period.
  • Paid Sick Leave: Accrual of 5 days paid sick leave (PSL) annually.
  • Employee Perks: Weekly free personal laundry service for one load (washing/drying/products included).
  • Flexible Scheduling: Work hours scheduled to accommodate availability and business needs.
  • Equal Opportunity Employer: Monster Laundry values diversity and provides equal employment opportunities to all.
Work Environment


  • Fast-paced and customer-facing.
  • Requires standing for extended periods, bending, lifting, and working with cleaning agents.

About the Company

M

Monster Laundry

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