An Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service.
Job Location:
New York City, NY (10166)
Los Angeles, CA (90071)
Dallas, TX (75201)
Key Responsibilities:
Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.
Support and facilitate meeting technologies, including video conferencing, client presentations, and special events.
Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams.
Install, configure, and maintain firm-standard software, hardware, and peripherals.
Maintain office computers, printers, and IT asset inventory.
Manage and track service requests using the firm's ticketing system ( ServiceNow).
Support mobile technologies ( iOS, iPadOS) and remote access tools ( Citrix, VPN).
Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments.
Promote and enforce data security policies and compliance requirements.
Participate in IT projects, end-user training, and the adoption of new technologies.
Proficiencies:
Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.
Experience with networking technologies, cabling, and data communication devices.
Proficiency with document management systems (iManage/Work 10).
Familiarity with remote access tools (Citrix, VPN) and mobile platforms.
Understanding of data security best practices and project management fundamentals.
Basic Qualifications
Associate's or Bachelor's degree preferred, or equivalent work experience.
Minimum 3 years of experience in customer-facing IT support (hardware, software, networking).
Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices.
Minimum 3 years of experience supporting and managing LAN, WAN, and network systems.
Prior experience working in a law firm is required.
Strong communication, problem-solving, and client-service skills.
Numbers & Facts
Location
New York City, NY
Salary
$75,000–$100,000 Per Year
Skills
Analysis Skillsunmatched
Attorneyunmatched
Best Practicesunmatched
Citrix Product Familyunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Networksunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Document Managementunmatched
Hardware Administrationunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Legalunmatched
Maintenance Servicesunmatched
Microsoft Product Familyunmatched
Mobile Technologyunmatched
Network Administration/Managementunmatched
Network Cableunmatched
Network Systemsunmatched
Office Suitesunmatched
Operating Systemsunmatched
Operational Supportunmatched
Peripheral Hardwareunmatched
Power Outagesunmatched
Printersunmatched
Project/Program Managementunmatched
Regulatory Complianceunmatched
Remote Accessunmatched
Resolve Customer Issuesunmatched
Sales Presentationunmatched
ServiceNowunmatched
Software Administrationunmatched
Technical Deliveryunmatched
Technical Operationsunmatched
Technical Supportunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
Videoconferencingunmatched
iManageunmatched
iOSunmatched
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