Law Firm Office Services Site Supervisor

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services.  Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.  If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.  

Essential Job Responsibilities 

• Serves as the principal liaison between the employees and the Client 
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service   
• Continuously looks for opportunities to increase the efficiency of operation 
• Seeks opportunities to increase services and makes recommendations to the key contact 
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client 
• Recruits and interviews potential candidates for available positions at the site 
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site 
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports 

Required Qualifications

• High School Diploma; Bachelor's degree in Business Administration, Facilities Management, Hospitality Management, or related field, or equivalent experience.
• 5+ years of experience managing office services, facilities, workplace operations, or related functions.
• 3+ years of supervisory or management experience.
• Experience managing vendors, contracts, and budgets.
• Strong customer service orientation and problem-solving skills.
• Proficiency with Microsoft Office Suite.

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and project management skills.
• Financial acumen and budget management experience.
• Ability to build strong relationships with attorneys, staff, vendors, and clients.
• High attention to detail and commitment to service excellence.

Physical Requirements

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 28.00 to 34.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package,

including: Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Paid Time Off (PTO)

Opensity Solutions provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.