Sign upLog in
JobsJobs in ArizonaJobs in Phoenix, AZBusiness JobsOperations Management Jobs

Law Firm Operations Manager

Jobot

Phoenix, AZ

Apply
JOB DETAILS
SALARY
$80,000–$100,000
JOB TYPE
Full-time
LOCATION
Phoenix, AZ
POSTED
27 days ago
Boutique plaintiffs labor and employment firm HYRBID

This Jobot Job is hosted by: Mallory Schreiner
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $100,000 per year

A bit about us:

Boutique plaintiffs labor and employment firm HYRBID

Why join us?

o Medical/Dental/Vision, when eligible?
  • 100% employer covered medical, dental, and vision via UHC

o 401(k), employer match: 3% employer contribution effective immediately regardless of employee contribution
o PTO/Sick Time: 2 weeks of PTO and 5 days of sick leave
o Hours: 8 AM to 5 PM

Job Details

Job Duties:
  • Build, implement, and maintain firm-wide SOPs, systems, and workflows. Identify inefficiencies and drive process improvements
  • Own all workflow and case management systems (including Monday.com). Ensure accurate tracking, visibility, and regular audits for compliance
  • Hold attorneys and staff accountable to workflows, performance standards, and system usage. Monitor case progress and resolve bottlenecks
  • Oversee deadline tracking and firm-wide calendaring with redundancy systems to prevent missed deadlines
  • Manage intake pipeline from initial contact through case assignment. Ensure efficient routing, follow-up, and optimization of conversion metrics
  • Run bi-weekly team meetings and drive clear communication, alignment, and follow-through across the firm
  • Oversee onboarding, training materials, documentation, and support performance management processes
  • Track and report on key metrics (revenue per attorney, case timelines, intake/conversion) with weekly updates to leadership
  • Lead operational projects (hiring, systems, process improvements) with clear execution, timelines, and accountability
  • Oversee vendors, tools, operational infrastructure, settlement disbursements, and office operations. Coordinate with marketing/tech as needed
  • Ensure a consistent, high-quality client experience and resolve service issues
  • Act as operational gatekeeper for the Founder, escalating only high-level decisions and supporting leadership meetings


Job Requirements
  • 5+ years in operations management, preferably in a law firm or professional services environment
  • Bachelor’s degree preferred
  • Demonstrated ability to hold high-performing professionals accountable
  • Strong project management skills with ability to execute across multiple initiatives
  • Highly organized, detail-oriented, and proactive with full ownership mindset


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com

Resume Resources

Free Resume TemplatesFree Resume Builder