LCA Specialist

LCA Specialist

Salary

$56,783.29 - $83,929.54 Annually

Location

Boston City Hall - 1 City Hall Sq

Job Type

Full-Time

Job Number

2026-00123

Department

Office of Language & Communications Access

Opening Date

10/08/2026

Closing Date

12/8/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Overview

Overview of Language and Communications Access: WHO we are:

The Mayor's Office of Language and Communications Access (OLCA) goal is to make the City of Boston accessible for everyone. Everyone deserves to have meaningful access to the information and services they need. We want all City departments to be able to provide language and communication access.

Overview of the LCA Specialist: WHO you are:

The LCA Specialist's duties include directly working with a number of departments to ensure City-wide compliance with the Mayor's Office of Language and Communications Access (OLCA) policy and ordinance.

This position reports directly to the Compliance, Development, & Training Manager.

Responsibilities

• Support departments implementation of the OLCA policy and ordinance.
• Ensure City departments are aware of how to successfully submit requests for accommodations and book services.
• Attend departmental City events as needed to provide logistical & technical support and insight to ensure the event is accessible.
• Help departments complete yearly audits regarding their spending, vital document translations, and more.
• Support departments in creating data mechanisms to collect information on quality of services, constituent needs, and, as needed, funding usage.
• Support creation of departments annual LCA budget requests; work closely with the Administration & Finance Manager regarding budget.
• Provide departments with information on funding usage and remaining funding as needed.
• Help departments create an equitable outreach & engagement strategy for events and vital information.
• Help departments in the creation of RFPs, WQCs, or contracts related to LCA accommodations.
• Ensure thorough knowledge of LCA guidelines and procedures.
• Support the acquisition of urgent accommodations as needed.
• Support the creation of departmental plans and updates on a biannual basis.
• Perform related tasks and duties as assigned.

Minimum Entrance Qualifications

• A minimum of three (3) years of full-time, or equivalent part-time, experience in public speaking, office administration, project management, or a similar field is required.
• An undergraduate degree with a major in public administration, communications, or human resources may be substituted for the required experience.
• Demonstrated communication, interpersonal, organizational, and follow-up skills.
• Working knowledge of computer-based software, such as Microsoft Office Suite (Word, Excel) and Google Suite (Google Docs, Google Spreadsheets), as well as PeopleSoft, is preferred.
• Ability to multitask and manage several projects at once.
• Willingness to work directly with multiple City departments.
• Fluent in English and another spoken language.
• Familiar with the concept of language access.
• Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups, multilingual populations, and persons with disabilities.
• Ability to effectively respond to and interact with all levels of organizational staff.
• Excellent organizational, analytical, interpersonal, and written/oral communication skills.
• Strong writing skills, including ability to prepare reports, presentations, and accurate records.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-4

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

01

Do you have a Bachelors degree or higher in Public Administration, Communications, Human Resources, or a related field?

• Yes
• No

02

Which of the following describes your highest level of Microsoft Office (Microsoft Word, Excel, PowerPoint) proficiency?

• I do not have enough skills to meet the definition of Basic level below.
• Basic
• Intermediate
• Advanced

Required Question

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov