Lead Application Engineer, Field & Clinical Applications

About the role
We are looking for a hands-on lead application engineer to lead technical ownership, stability, and integration of our Field and Clinical Applications, including our Point-of-Sale (Encompass) and Electronic Health Record (EEHR) ecosystems. The lead application engineer is expected to deliver true engineering-led work owing to building POCs for new technologies and platforms, end-to-end system stability, deep technical triage, complex integrations, observability, and vendor engineering partnership.

You will collaborate closely with cross-functional teams — including engineering, infrastructure, database, network, data warehouse, product, clinical specialists, and external vendors (e.g., Eyefinity) to ensure that our applications and integrations meet both technical and user requirements with high availability and performance.

Key responsibilities include leading a team of engineers and application specialists, driving incident response and root cause analysis, managing complex integrations across the MyEyeDr. ecosystem, and assessing the downstream impact of vendor releases. As a leader, you will leverage your technical expertise to provide guidance on complex engineering challenges, champion observability and reliability, and contribute to architectural and strategic planning.

This position reports to Engineering Manager, Corp & Field Applications & Product Engineering, this is a hybrid remote role, offering a flexible work arrangement out of our Raliegh, NC office, with an in-office requirement of two days per week.

You Will

• Own end-to-end system stability for Encompass (POS), EEHR, and related field and clinical applications, acting as the primary technical authority during incidents.
• Lead deep technical triage across database, application, infrastructure, network, and monitoring layers before escalating issues to vendors such as Eyefinity.
• Validate vendor-provided scripts and fixes (including complex SQL scripts) for correctness, production safety, and data integrity prior to execution.
• Drive incident management and root cause analysis for multi-clinic outages, engaging the right internal teams and coordinating with vendor engineering resources for rapid resolution.
• Assess vendor release impact across downstream MyEyeDr. systems including SSRS reporting, MyEyeDr-developed extensions, and business-critical integrations; coordinate proactive validation with internal teams.
• Own and evolve the integration architecture between Encompass, EEHR, MyEyeDr-developed applications, and third-party platforms — including APIs, Windows services, message queues, service buses, and EDI-based integrations.
• Establish and mature observability across field and clinical systems (metrics, logs, traces, synthetic monitoring, alerting) using tools such as Dynatrace, APM, and log aggregation platforms to reduce mean-time-to-detect and mean-time-to-resolve.
• Partner closely with Eyefinity and other vendor engineering teams using a shared technical language to accelerate issue resolution and influence product direction.
• Technically mentor and lead a team of engineers, application specialists, and QA members; establish delivery cadence and ensure high-quality delivery within budget.
• Championing the needs of business and clinical stakeholders throughout the engineering lifecycle, ensuring that what is delivered achieves the business value and ROI objectives of each initiative.
• Anticipate upstream and downstream impacts of changes and proactively identify risks; outline options, recommend solutions, and escalate as needed.
• Lead cross-functional initiatives across the entire lifecycle of engineering delivery — from design through deployment and post-deployment support — including knowledge transfer and training.
• Work closely with PMO and Enterprise Architecture to align engineering execution with architectural standards and portfolio priorities, contribute to Architecture Review Board documentation and ongoing updates.
• Lead onshore and offshore teams to ensure delivery with quality, predictability, and within budget.
• Exercise sound judgment and decision making to maintain high levels of visibility and transparency to leadership, and to remove blockers and issues.

About You

• Bachelor’s degree in computer science, Management Information Systems, or a related technical field required.
• 10+ years of experience in building and operating enterprise-grade Practice Management Systems (PMS) or SaaS products.
• Demonstrated experience leading 2–3 engineering / scrum teams, including vendor relationships and offshore teams.
• Observability experiencehands-on experience implementing and operating observability platforms (e.g., Dynatrace, New Relic, AppDynamics, Splunk, Datadog, Grafana/Prometheus) including metrics, logs, traces, dashboards, SLOs/SLIs, alerting, and synthetic monitoring.
• Integration experience: hands-on experience designing, building, and supporting complex enterprise integrations — including REST/SOAP APIs, Windows services, message queues / service buses, event-driven architectures, EDI (e.g., X12), and vendor-to-internal system integrations.
• In-depth application development experience with C#/.NET, RESTful APIs, Azure Cloud platform/services, and SQL.

• 1-2 years of experience in AI technologies, AI assisted SDLC or agentic SDLC

• Experience in Healthcare.
• Experience in incident management, production support, and root cause analysis for mission-critical systems.
• Working knowledge of Confluence, Azure DevOps, Jira, CI/CD, APM, Test Automation, and PPM tools.

Highly Preferred

• Hands-on experience using MS SQL Server
• Experience with Insurance and Revenue Cycle Management.
• Experience in Optical / Vision Care industry: familiarity with optical retail operations, optometry workflows, lens/frame catalogs, or platforms such as Eyefinity Encompass, AcuityLogic, or Eyefinity EHR.
• Master’s degree in computer science, Management Information Systems, or related field.
• Experience partnering with third-party vendors on shared platforms and jointly owned production systems.
• Experience with cloud-native architectures, containerization, and platform reliability engineering (SRE).
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Grow With Us

• Career Development and Training Opportunities 
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more 
• Participate in our Vision coverage and associate discounts on our products 
• Participate in our 401(k) with competitive company match 
• Accrue PTO and paid holidays from day one 

Introduction | MyEyeDr. 

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. 

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. 

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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