Lead Application Support Engineer

The Joint Commission

Oak Brook, IL

Apply

JOB DETAILS

SALARY

SKILLS

ADO.NET Entity Framework, Agile Programming Methodologies, Application Programming Interface (API), Best Practices, Business Administration, Business Analysis, Business Processes, Coaching, Communication Skills, Computer Science, Concurrency, Configuration Management, Consumer Software, Debugging Skills, Emerging Technology, Enterprise Applications, Health Information Technology, IT Service Management (ITSM), IT Service Management (ITSM) Software, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Industry Standards, Industry/Trade Analysis, Information Technology & Information Systems, LINQ (Language Integrated Query), Leadership, Management of Information Systems/Technology (MIS), Mentoring, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft SQL Server, Microsoft Visual Studio, Microsoft Windows Azure, Microsoft Windows Operating System, Model View Controller, Multithreaded Programming, Negotiation Skills, Operational Support, Operations Management, People Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Programming Languages, Project Lifecycle, Project Planning, Project/Program Management, Release Management/Engineering, Research Skills, Resource Management, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Development, Software Development Lifecycle (SDLC), Software Engineering, Team Foundation Server (TFS), Technical Research, Technical Support, Telerik, Time Management, Usability Engineering, Windows Communication Foundation (WCF), Writing Skills, XML (EXtensible Markup Language), XSD (XML Schema Definition), XSLT (Extensible Stylesheet Language Translation)

LOCATION

Oak Brook, IL

POSTED

1 day ago

Overview

Proficient in leading maintenance, support, and operations of enterprise applications at an enterprise level of multiple business portfolios in TJC enterprise. This includes responsibility for coordination of all activities of the application support team to ensure functionality and usability of the TJC enterprise applications as aligned with the organization’s priorities and enabling business users and customers to do their work effectively. Lead application support engineer is also responsible for assignment and coordination of the application support team as Transition Leads in all phases of projects. Develops and provides expertise for enterprise level application support strategies and solutions. Lead programming and debugging as required to implement application enhancements, develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues. Mentors and guides team members.

Note: Terms “application support” and “application management” are used interchangeably here to mean tasks needed to maintain, enhance and manage custom applications following ITIL and Agile SDLC processes. Enhancements may include small or medium software engineering projects, as assigned.

Application management provides a wide variety of application services, processes and methodologies for maintaining, enhancing and managing custom applications, packaged software applications or network-delivered applications.

https://www.gartner.com/en/information-technology/glossary/application-management

Responsibilities

+ Expertise in IT Service Management for IT application management (ITIL / ITSM based) and IT full project SDLC for project Transition, Agile delivery, and medium / small projects.

+ Utilizes meeting facilitation, interview, and/or business and technical research skills for application management and during the entire project lifecycle. Coaches business users on identifying, structuring, and composing future business processes as needed for effective and efficient operations.Ensures the application support team’s and project team's end results fulfill the business needs.

+ Responsible for supervision of project staff, which may include business analysts, software engineers and managing application support engineers. Uses technical and business expertise to provide leadership and mentoring to all staff.

+ Ensures availability and performance metrics are met. Ensures enhancements deadlines and commitments are met.

+ Performs various application management leadership activities including project transition leadership, operations management (incident and problem management), status reporting and configuration management. Keeps abreast of all activities of the application management team.

+ Lead project transition activities to ensure all operational readiness tasks are completed including but not limited to operations support, SLA definition, monitoring / alert planning, and support team assignment.

+ Ability to provide backup to ADM Director or Manager duties when necessary. Assists Director / Manager with project and resource planning.

+ Listens, interprets and documents business user requirements and/or requests in compliance with the department methodology, standards procedures, practices and goals. Open to team member ideas and approaches along with mentoring/guiding them in the right direction. Works with, coordinates and manages external resources as necessary.

+ Exhibits a complete understanding of full TJC business processes and IT systems. Works with, coordinates and manages external resources as necessary. Participates in health care, IT and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge.

+ Treat team members fairly and builds relationships within and across departments.

+ Should be comfortable in a fast-paced IT environment that continually embraces the latest technologies and techniques.

Qualifications

+ Bachelor’s degree in Computer Science or other related field OR equivalent work experience. Master’s Degree (MIS or MBA) recommended.

+ Experience working in an Agile environment

+ Strong written and verbal communications

+ At least 6 + years of technical / software product development work experience in a distributed multi-tier environment.

+ 2+ years of software development experience with a wide variety of applications is

+ Required

+ Visual C#, Angular, MVC, Entity Framework, Web API’s

+ Team foundation server

+ Visual Studio 2017, SQL server 2016, Microsoft Azure and SQLServer 2016+.

+ In depth knowledge and experience with core Microsoft .Net technologies Including: C#, WCF, LINQ and EF, MVC, Web API, Windows Service, Schedule Task, Telerik Controls, XML, XSLT, XSD, SQL Server 2012.

+ Desired

+ Experience with Microsoft Team Foundation Server

+ Experience with multi-threading and concurrency

+ Release Manager

+ 3+ years of Application Management and Project Leadership experience.

+ Experience with ITIL, ServiceNow, Agile development methodologies

+ Internally motivated, able to work proficiently both independently and in a team environment

+ Strong communication skills with both internal team members and external business stakeholders

+ Strong initiative to find ways to improve solutions, systems, and processes

+ Proficient in developing detailed requirement specifications, system documentation, workflow procedures, and data modeling documentation. Communicates system changes and issues to both business sponsors and IT staff.

+ Ability to work on a variety of programming languages and software packages that Joint Commission utilizes. Stays abreast of the development in area of professional competence.

+ Works independently or as a part of a team to support cross-team architecture requirements.

+ Ability to mentor/coach all levels of Software Engineers and Analysts

+ Able to conduct as well as negotiate and convince participants in team meetings with IT staff including business users.

+ Ability to prepare effective presentations including meeting facilitation.

+ Exhibits strong problem-solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner.

_Note: Employees are required to be fully vaccinated against COVID -19 as a condition for employment._

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

Min

USD $107,000.00/year

Max

USD $143,000.00/year

Job Locations _US-IL-Oak Brook_

Job ID _2026-7285_

# of Openings _1_

Category _Information Technology_

+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

+ Please view Equal Employment Opportunity Posters provided by OFCCP here.

+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

+ This Organization Participates in E-Verify. Click here for more information.

About the Company

The Joint Commission

Resume Resources

Free Resume Templates Free Resume Builder