Appraisal Review, Coaching, Customer Support/Service, Disciplinary Action, Industry Standards, Loan Origination, Loans, Negotiation Skills, Real Estate Appraisals, Strategic Planning, Team Building, Team Lead/Manager
Job Title
Lead Appraiser; GS-12 PD 40109-A
Duties
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Specific Duties Include:
- Serves as a team leader over multiple review appraisers working in remote locations, with the majority of the team at the GS-11 level.
- Serves as subject matter expert with high degree of technical proficiency, coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
- Ensures that the organization's strategic plan, mission, vision, and values are communicated to an assigned team and integrated into the team's objectives and output.
Oversight of Full Range of C&V Operation:
- Completes oversight tasks to ensure operations meet all applicable VA program performance goals, policies, and procedures, including oversight of external program participants including fee personnel and personnel at VA approved lenders and servicers associated with appraisal activities.
- Performs a full range complex appraisal review processes to ensure established values, appraisal reports and notice of value (NOV) meet VA and industry standards.
- Reviews, facilitates, and approves applications and waiver requests and makes recommendations to management for final action for stakeholder complaints, and assists in determining appropriate disciplinary actions or sanctions against stakeholders who violate VA and industry standards.
Appraisal Review:
- The lead appraiser is responsible for a wide range of complex appraisal review related responsibilities to ensure established values, appraisal reports and notice of value (NOV) meet VA and industry standards.
- Serves as a technical expert and maintains close managerial coordination with C&V management.
- Reviews appraisals of real property, including existing, new, and proposed properties, consisting of one to four living units for the purposes of loan origination, liquidation, and partial release.
Customer Service:
- Conveys information in ways that are best and easily understood by the numerous and diverse group of clients. This may be accomplished through written correspondence, telephone, or personal contacts.
- Organizes, develops, and leads periodic formal and informal training to fee personnel, program participants, and other parties/organizations including but not limited to trade organizations and VA staff.
Work Schedule: Full time, Monday through Friday, 8:00am to 4:30pm
Compressed/Flexible: Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
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US Department of Veterans Affairs