Lead Barista (Full Time)

Rivers Casino Careers

Des Plaines, Illinois

JOB DETAILS
SKILLS
Beverages, Budgeting, Casinos, Coaching, Communication Skills, Conflict Resolution, Corporate Policies, Datasheets, Espresso Making, Fitness, Food and Beverage Industry, Forecasting, Gaming, Industry/Trade Analysis, Leadership, Licensing, Lift/Move 40 Pounds, Microsoft Office, Operations Processes, Presentation/Verbal Skills, Regulations, Reimbursement, Resolve Customer Issues, Sanitation, Scholarship, Service Delivery, Team Player, Time Management, Writing Skills
LOCATION
Des Plaines, Illinois
POSTED
30+ days ago

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Job Functions:

  • Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships
    with guests to deliver superior service to our guests.
  • Ensures proper staffing for forecasted volume and budgetary guidelines.
  • Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager
    or other departments as needed.
  • Cultivates and enforces company and department policies and procedures. Notifies and trains team
    members on any changes in policy and procedure.
  • Maintains thorough communication between shifts.
  • Works well as a team with leaders within Food & Beverage and throughout the property to ensure
    proper communication.
  • Assists with new TM training by positively reinforcing successful performance and giving respectful
    and encouraging coaching as needed, provides feedback to outlet supervisor on TM performance
    during shift
  • Executes outlet operations during scheduled shifts, organizes opening and closing duties as
    assigned.
  • Follows Starbucks operational procedures regarding quality beverages, whole beans, and food
    products by adhering to all recipe and presentation guidelines.
  • Follows up with baristas during the shift to ensure the delivery of excellent guest service.
  • Discovers and responds to customer needs.
  • Maintains a constant awareness of services, promotions, and events offered at Rivers and
    communicates this information to all team members.
  • Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
  • Maintains sufficient materials and products in the work location.
  • Sets high standards by complying with all departmental rules, policies, and procedures.
  • Ensures that all Team Members are treated in a fair and consistent manner.
  • Attends all Management training sessions and seminars as prescribed.
  • Performs any other duties as specified or assigned by any Food and Beverage Manager, Vice
    President of Food and Beverage or any member of the Executive Management.

Job Requirements:

  • Two (2) to three (3) years in Food and Beverage operations, preferably in a gaming/hospitality
    environment
  • Ability to uphold demeanor and remain a positive role model in stressful situations.
  • Ability to work under pressure to meet deadlines.
  • Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
  • Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
  • Ability to obtain and maintain all necessary licensing.
  • Must be able to lift and/or move objects up to 40lbs.
  • Must be able to use a computer and fluent in Microsoft Office applications.
  • Must be able to understand and communicate Material Safety Data Sheets to all team members.
  • Must possess a cooperative, helpful, and friendly nature.
  • Must possess excellent communication skills, verbal and written.
  • Possesses complete knowledge of all procedures related to the job.

Perks that Work!

  • 401K – 4% match to 5% Team Member Contribution
  • $1 Daily Meals
  • Earn up to 18 Days of Paid Time Off Your First Year 
  • Free Shuttle from Rosemont’s Blue Line Station
  • Free Parking On-Site
  • Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren 
  • Fitness/Gym Reimbursement
  • Community Volunteer Opportunities
  • Leadership Training & Career Advancement Programs
  • Team Member Exclusive Discounts 

About the Company

R

Rivers Casino Careers