Communication Skills, Concrete, Diversity, English Language, Espresso Making, Food and Beverage Industry, Health Department, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Mathematics, Merchandising, Order Processing, Organizational Skills, Point of Sale (POS) Systems, Regulations, Safety/Work Safety, Sales, Secondary School, Team Player, Technical Leadership, Time Management, Training/Teaching
It is the responsibility of the Lead Barista to provide efficient and courteous service to our guests while displaying leadership to baristas. The lead barista will provide training and technical guidance to new baristas. The lead barista fulfills any other duties the manager assigns. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
- Organize pre-shift meetings.
- Maintain uniform appearance according to established guidelines.
- Adhere to policies and procedures and Health Department regulations.
- Greet guests in a friendly and timely manner to take order for food and beverage items.
- Use suggestive selling techniques.
- Know all menu items.
- Know locations of all Golden Nugget outlets and services available to the guests.
- Responsible for obtaining, reconciling and returning cash bank at the beginning and end of shift.
- Accurately input food and beverage orders into the Aloha system. Follow cash handling procedures and cash register policies.
- Rotate and date all product
- Thank guests, present checks and settle checks according to established procedures.
- Always invite guests back to the outlet.
- Assist with guest compliments and de-escalate situations.
- Keep work area stocked with needed supplies, keep work area neat, clean and organized.
- Fill pastry display as needed.
- Prepare all coffee products as needed.
- Follow standards for merchandising, stocking, rotating and storing all products.
- Ensure assigned side work is complete
- Assist with maintaining a neat, clean and safe working environment.
SUPERVISORY RESPONSIBILITIES:
Shift Lead in absence of Manager
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must have good people skills and a well-groomed appearance.
- Must read, write, speak and understand English.
- Must have working knowledge of point of sales systems.
- Must be able to perform basic math (addition, subtraction, multiplication and division).
- Excellent interpersonal and communication skills.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Minimum age requirement is 21.
EDUCATION and/or EXPERIENCE:
High School or GED or related degree preferred
Minimum 6 months prior Barista experience preferred
MATHEMATICAL SKILLS:
Basic math skills.
Language Skills:
Must be able to speak and understand English.
PHYSICAL DEMANDS:
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
- Constantly walking up to distances of 500 ft. during shift.
- Frequently stooping, reaching.
WORK ENVIRONMENT:
- Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
- While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
- Work with others in close spaces.
- Moderate to high noise levels.
- Walk/stand on tile/mats/carpet/cement.
Posted Salary Range:
USD $19.00 - USD $19.00 /Hr.
Benefits:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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