Lead Bartender

Overview:

The Lead Bartender is responsible for safely and efficiently providing alcoholic and non-alcoholic beverages and food while ensuring complete guest satisfaction. Additionally, this position will assist the Bar Supervisor in training, coaching, delegating, and overseeing bar staff duties and ensuring our guests receive a high level of customer service from all team members.

Tipped Employee Information (Pursuant to the Fair Labor Standards Act (FLSA)) - This is a tipped position; as such, it will pay a cash wage that is less than the regular minimum wage but is at least the minimum "tipped wage" per hour for your location, per federal, state, or local law. Lark will claim a tip credit. This tip credit cannot exceed the difference between the minimum required tipped cash hourly wage for your location, and the corresponding current minimum wage for non-tipped employees. The tip credit claimed by Lark cannot exceed the amount of tips received by the tipped employee, and all tips received by tipped employees are to be retained by the employee, except for a valid tip pooling arrangement limited to employees who customarily and regularly receive tips. The tip credit will not apply to any tipped employee unless the employee has been informed of these tip credit provisions, orally or in writing.

General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and "come as you are" spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies.
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, displaying a positive "can do" attitude while maintaining a high level of professionalism consistent with the company values.
• Acknowledge our guests with a smile and friendly "hello." Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear) neat in appearance.
• Complete work in a timely manner and meet productivity standards/expectations.
• Keep work area clean, neat, and well organized.
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
• Perform additional duties as assigned.

Job Duties:

• Assist Bar Supervisor in training, coaching, delegating and overseeing duties of bar staff, and ensuring our guests are receiving a high level of customer service from all team members. (Bar Supervisor is responsible for administering corrective actions.)
• Assist Bar Supervisor in maintaining par levels of wine, beer, liquor and bar supplies
• Assist in maintaining cleanliness, upkeep, organization and maintenance of the lounge space
• Engage guests in a professional manner with a warm greeting
• Demonstrate a thorough knowledge of food and beverage products, menus, additions and promotions; answer all questions about beverages and food; assess their needs and preferences to make suggestions
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest' experience
• Accurately ring in orders on POS (Point of sales) quickly, in proper sequence and use appropriate charges
• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
• Maintain food and beverage control (i.e., liquor portion control, age verification); follow guidelines and practices outlined in TIPs training
• Measure and mix beverages as ordered, in accordance with company procedures and policies
• Follow alcohol awareness procedures for preventing and handling intoxicated guests
• Stock the bar, polish glasses, fill ice bins, clean, and tasks necessary for smooth operation and guest service
• Promptly prepare bills for items ordered, collect and process payments, enter into POS system, make change correctly, and make charge transactions accurately
• Handle house bank and follow all cash handling procedures
• Reconcile and balance all sales transactions at the end of each shift; generate closing reports
• Arrange bottles, glasses and bar items in an attractive manner which meets our standards
• Pass all required job-related tests
• Properly wash glassware using bar sinks/and or dishwashers
• Safely use cleaning compounds and chemicals; comply with health and safety regulations, policies, procedures
• Sweep, mop, vacuum, dust and wipe when needed and appropriate
• Confirm all liquor, beer, and alcohol is locked at the end of shift

Safety Responsibilities

Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required. For example:

• If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use.
• If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals.
• Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns.

(Lark Standards) Supervisor Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability.
• Hold self and others accountable for achieving results.
• Support a culture that promotes high employee morale and performance.
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction.
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback.
• Keep timely & accurate documentation via performance log, attendance record, and corrective action form. (Must partner with HR on all "involuntary" terminations.)
• Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll.Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll.

• Review daily Time & Attendance punches in payroll. (Capture reasons for being tardy or absent.)
• Review and maintain timely and accurate "status" of employees for benefit plans, i.e., Full Time, Part Time and Terminations
• Train team how to punch in, out and transfer departments (holds employees accountable)
• Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.

Skills Required

Leadership:

Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation).

People Skills:

Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.

Communication Skills:

Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.)

Problem-Solving & AnalyticalSkills:

Ability to identify issues, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices.

Judgment & Discretion:

Appropriately manage confidential and sensitive information; maintain confidentiality.

Organizational & Time Management Skills:

Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.

Attention to Detail:

Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.

Computer skills/ Technology:

Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.

Experience:

A minimum of 2 years of previous bartending experience is necessary; must be of legal age to serve alcohol; high school diploma or equivalent combination of education and work experience; TIPS certification required and Allergy Awareness training helpful.

Performance Measurement:
On-going feedback from supervisor, attendance, productivity, and feedback from staff, guest comments and scores.

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.