Lead Budtender / Key Holder

LEAD BUDTENDER / KEY HOLDER
Lead Budtenders/Key Holders are individuals that have not only mastered the Budtender role but also display strong leadership and critical thinking skills taking on a leadership support role within the store setting. Lead Budtenders are the example for all Budtenders in their product knowledge, customer service abilities and general can-do attitude.  In addition to the Budtender function these individuals also take on additional responsibilities in the areas of: general store operations, inventory management, staff training and store supervision.  As a Lead Budtender/Key Holder you are a vital part of store leadership to ensure the location runs like a well-oiled machine.

Roles and Responsibilities
Customer Service

• Lead Budtender’s are the example, alongside Store Managers, in setting the standard for other staff in providing a friendly and welcoming environment, addressing customer questions and concerns with a positive attitude, and creating a positive experience to encourage return customers. 
• Treat all customers and co-workers with dignity and respect.
• Offer expert cannabis product information and guidance, answering questions and helping customers find the best possible product for them.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Handles customer complaints within established Company guidelines in a courteous and professional manner, with a focus on de-escalation.  

Cash Handling, Transactions and Point of Sales Systems:

• Be proficient in POS software and cash handling procedures as established.
• Support the team in training staff in proper cash handling and transaction procedures
• Assist Budtenders within cart discounts or voids when necessary.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Able to accurately create/update and train others on customer profiles within the Point of Sales system.
• Able to assist Store Manager in entering new Inventory into POS.

Inventory Management

• Support the organization of products for easy restocking and accessibility, including but not limited to proper labeling and physical organization of items in backstock to maintain a clean and organized stockroom.
• Collaborate with the store level and operations level teams to ensure accurate inventory levels.
• Assist Management with regular store inventories and identifying and correcting any known issues.
• Ensure the sales floor is properly stocked during operations and overall appearance is clean and organized.

Training/Leadership/Store Management

• Ability to verify customer identification/paperwork and train others to ensure every customer is legal to shop. 
• Able to prioritize audiences and tasks including: customers, vendors, phone calls, or special projects.
• Assist Store Manager with daily cash reconciliation and reporting.
• Assist in ensuring store compliance with all local, state and federal regulations including safety and health. 

Work Experience

• One or more years in a cannabis retail/customer service role required, including cannabis product knowledge, some metrc experience and cannabis POS experience.
• Some supervisory or leadership experience a plus. 
• Strong communication skills, both written and oral, and strong interpersonal skills. 
• Strong cash handling skills and knowledge of basic arithmetic. 
• Bilingual English/Spanish preferred but not required.
• Strong customer Service skills.
• Basic Microsoft office experience including Word and Excel.

What You Should Bring:

• Current MED badge required
• Valid ID, 21 and over only.
• High school diploma or equivalent preferred.
• Fun attitude and work ethic.
• Strong attention to detail and a team-player attitude is a must.
• Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations
• An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
• The ability to creatively cultivate long-term customer relationships.

Working Conditions 

• Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
• Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time

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