LEAD BUTLER

Are you a hospitality professional with experience in hotels and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Butler

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

Summary:

The Butler / In-Room Dining Specialist serves as a primary point of contact for guests, ensuring a seamless, memorable, and highly personalized experience from arrival to departure. This role blends classic hospitality with modern service expectations, including managing in-room dining, special requests, and tailored guest amenities.

Duties and Responsibilities:

Guest Experience & Personal Service

• Provide personalized, discreet, and anticipatory service to all guests.
• Greet guests upon arrival and assist with check-in procedures when needed.
• Handle guest requests promptly, professionally, and with attention to detail.
• Coordinate special guest preferences (amenities, room setup, celebrations, etc.).
• Offer assistance with unpacking/packing, garment pressing, and other traditional butler services.
• Maintain strong knowledge of hotel facilities, local attractions, and services to provide curated recommendations.

In-Room Dining

• Oversee the complete in-room dining operation, from order-taking to setup and service.
• Prepare trays, trolleys, and amenities according to hotel presentation standards.
• Deliver food and beverages promptly with refined, attentive service.
• Monitor in-room dining order accuracy and coordinate with the kitchen for timely preparation.
• Collect trays and ensure rooms and corridors remain clean and tidy.
• Assist in developing and refining the in-room dining service standards.

Operations & Coordination

• Maintain guest records and preferences to enhance future stays.
• Liaise closely with Front Office, Housekeeping, Food & Beverage, and Management to ensure seamless guest service.
• Monitor stock of amenities, dining supplies, and service equipment.
• Uphold all hotel policies, safety procedures, and hygiene standards.

Qualifications & Skills

• Previous experience as a Butler, Guest Relations Officer, or in luxury hospitality preferred.
• Strong background in food & beverage or in-room dining service.
• Exceptional interpersonal skills and a warm, polished service style.
• Excellent communication and problem-solving abilities.
• Ability to multitask, prioritize, and remain calm under pressure.
• High level of discretion and respect for guest privacy.
• Professional appearance and grooming.
• Flexible schedule, including mornings, evenings, weekends, and holidays.

Licenses and Special Permits:

• Alcoholic beverage certification
• Food safety certification.

Attributes

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Demonstrate positive behaviors, smiling, being polite and courteous
• Able to develop a camaraderie with team members

Working Conditions:

• Ability to work odd hours, nights, weekends and holidays
• Ability to work under pressure and handle stress

Physical demands and abilities:

• Work is not performed in an office environment and requires extended periods of walking and or standing.
• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Occasionally required to sit and climb or balance
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.