Employment Type:

Shift:

Description:

Position Summary:

The Lead APP is responsible for the supervision of the Physician Assistants and Nurse Practitioners of the designated service line. Duties include guidance and coverage for colleagues, monitoring quality assurance measures, orientation of new colleagues and oversight in ongoing staff training. The goal of this position is to ensure high quality service for patients and maintain top-of-license practice of the APPs under their supervision.

Key Responsibilities:

• Promotes professional growth, development, and successful performance of all APPs within the designated service line.
• Works collaboratively with Holy Cross and Service line leadership teams
• Partners with service line leadership team to achieve standards of patient care needs, quality, safety metrics and technological requirements.
• Actively supports recruitment and orientation of new APPs. This includes developing and updating of an APP orientation program
• Participates in physician meetings
• Schedules and leads ongoing APP meetings to keep the team updated on staffing, recruiting, and key performance indicators
• Provides guidance, mentoring and coaching in conjunction with the essential job junctions as identified in the APP position descriptions
• Directly communicates effectively and in a timely manner with all APPs to continually update, engage and educate the APP team
• In collaboration with service line leadership, reviews key performance indicators and assesses outcomes related to patient and staff satisfaction, continuity of care, program effectiveness, volumes and financials.
• Identifies, initiates and administers program changes that will improve the quality and scope of services offered. Ensures appropriate utilization of resources including staff, supplies and equipment.
• Maintains cooperative, collaborative cross-functional relationships with physicians, nursing and clinical staff
• Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.
• Role model to others: Openness to new ideas, visibility, flexibility, ability to adapt to change, active listening skills, promotes excellence in service to internal and external customers
• Supports customer service initiatives and standards
• Maintains the confidentiality of information acquired pertaining to patients, physicians, colleagues, and visitors within Holy Cross Health. Discusses patient and hospital information only among appropriate personnel and maintains privacy.
• Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, and Values of Holy Cross Health
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
• Reviews patient complaints and adverse event reports related to APPs generated through reporting system, performs chart reviews as requested and shares with service line leadership.
• Ensures a high level of quality service provided to patients
• Responsible for continuing staff education and training.
• Responsible for the annual evaluation of APPs in collaboration with their supervising physicians
• Maintains confidentiality when interacting with patients, families, personnel and the public
• Ensures APP staff is oriented and follows Joint Commission, DOH, and OSHA standards
• Encourages APP staff of ongoing professional development and ensures APPs maintain appropriate licensure/certification and continuing education credentials as well as participates in available learning opportunities
• Participates and encourages other APPs to participate in community outreach programs/activities.

Qualifications:

• Graduate of an accredited Physician Assistant or Nurse Practitioner Program
• National Advanced Practice Registered Nurse Certification (APRN) OR national board certification as a Physician Assistant.
• Current Physician Assistant or APRN license in the State of Florida.
• Current CPR/BLS
• ACLS (Preferred)
• 1-3 years of supervisory experience preferred
• Recent/previous work experience in a multi-disciplinary health care setting
• Ability to prioritize and problem solve
• Excellent oral and written communication skills
• Analytical ability required to evaluate processes and to recommend improvement as needed
• Demonstrates reliability and flexibility with work schedule
• Demonstrates excellent customer service skills
• Knowledge of computerized health care documentation system, ability to utilize desktop computer software programs such as EPIC, Excel, Word, PowerPoint, and any future programs implemented by Holy Cross

Compensation and Benefits:

Competitive salary based upon experience

Health, Dental, and Vision Insurance

403(b) with employer match

Paid time off and CME allowance

Malpractice insurance coverage

Supportive team environment with opportunities for professional growth and development.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.