Lead Care Manager

POSITION SUMMARY: This role will report to the Enhanced Care Management Director and is responsible for clinical care coordination of assigned patient populations. The Lead Care Manager will lead Enhanced Care Management teams by supervising Community Health Workers to create and carry out care plans under the ECM program. Travel and in home patient visits may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

• Providing management oversight of the ECM benefit which provides for a whole person approach to care to address the clinical and non-clinal circumstances of high need
• Identifying, developing and implementing program partnerships, care delivery models, and community based health practices in order to successfully achieve ECM's strategic and tactical objectives
• Providing leadership and support for successful integration of ECM services through interdepartmental collaboration, integration, and communication across all departments
• Conducting meetings with ECM Staff
• Collaborating with internal stakeholders to ensure that ECM providers are aware of the ECM Unit's core service components and delivery strategies
• Researching and identifying ECM best practices and sharing that information with ECM providers and care teams
• Collaborating with staff across all departments to ensure that ECM services and benefits are implemented according to contractual requirements
• Interviewing and participating in the selection of staff in conjunction with ECM Director
• Collaborating with the ECM Director in developing staff training plans, career pathways and routine individual staff performance reviews
• Evaluating employee performance, providing feedback to staff, and coaching and counseling or disciplining staff when performance issues arise
• Overseeing or conducting staff training, including the development and maintenance of training materials, in conjunction with the Training and Development team
• Identifying training gaps and opportunities for improved performance
• Overseeing staff in multiple office locations and/or telecommute settings
• Performing Assessments and creating care plans for escalated ECM patient cases
• Perform other duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• EDUCATION, EXPERIENCE & CERTIFICATIONS

• Associate degree or higher in social work or related

• Valid Register Nurse License or Social Work License

• 1 year of experiences in social services, community health, nursing, behavioral health or case management

• Valid Driver's License with clean/good driving record

• SKILLS & KNOWLEDGE

• Ability to conduct oneself in a profession manner

• Ability to cooperative and collaborate with a team of healthcare professional to provide non-discriminatory care to underserved patient populations

• Ability to use Word, Excel, Power point, and Outlook

• Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)

• Ability to manage multiple tasks in a high volume environment.

• Ability to prioritize and perform a variety of tasks in a fast paced environment.

• Ability to take initiative and function with a high level of independence and problem solve.

• Ability to maintain a good attendance and report to work on time

• Ability to effectively communicate (oral and written)

• Ability to provide good customer/patient services

• Ability to lift 20 pounds

• Ability to sit, stand, and walk for 7-8 hours per day

• Ability to adhere to the health center's policies and procedures include but not limited to safety, employment and medical care services.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.