Lead Client Services Project Manager

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Project Manager, NiCE Actimize

Role Summary

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

Key Responsibilities

• Develop and maintain the integrated project plan, covering all XSE lifecycle phases
• Own scope, schedule, budget, and resource planning
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage the communication plan (weekly status, SteerCo, exec updates)
• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
• Track progress against milestones and proactively manage slippage
• Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
• Act as the single point of accountability for delivery outcomes
• Manage scope changes through formal Change Request / Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
• Escalate risks impacting scope, timeline, or commercials early and transparently
• Coordinate Go‑Live activities with Ops and Client teams
• Track and manage UAT issues to closure

Required Skills & Experience

Must‑Have

• 8-12+ years of experience in enterprise software / SaaS project management
• Strong experience delivering Professional Services implementations
• Proven ownership of scope, schedule, budget, RAID, and governance
• Experience managing multiple, complex, multi‑stream, client‑facing programs
• Excellent stakeholder management and executive communication skills
• Hands‑on experience with change control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

• Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Exposure to cloud‑based enterprise platforms
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification

Success Criteria for This Role

A successful Actimize PS Project Manager:

• Delivers projects predictably and transparently
• Protects client trust and Actimize commercials
• Escalates early, manages risk proactively, and avoids surprises
• Drives disciplined execution using Cloud PS methodologies
• Ensures smooth transition from implementation to BAU support

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.