Lead Concierge - Hillcrest Grand Lodge
Location: Papillion, NE
Service Line: Hillcrest Grand Lodge
Schedule: Full-Time
Hillcrest Health & Living is looking for a welcoming, organized, and service-focused Lead Concierge to join our team at Hillcrest Grand Lodge in Papillion, NE.
Hillcrest Grand Lodge is a senior living community offering independent living and assisted living in an engaging, hospitality-focused environment. Our team works together to create a welcoming experience where residents feel supported, connected, and at home.
At Hillcrest, our mission is simple: Inspiring people to live their best lives. As the Lead Concierge, you will play an important role in overseeing concierge services, supporting residents with personalized needs, and helping daily community operations run smoothly.
What You'll Do
As the Lead Concierge, you will oversee the daily operation of Grand Lodge Concierge Services while serving as a key point of contact for residents, visitors, vendors, and team members. You will also provide clerical and office-management support to the Administrator and Sales Department.
You will:
Assist residents with personalized services, questions, concerns, maintenance requests, and other day-to-day needs.
Serve as a liaison between residents and the appropriate community departments.
Manage incoming telephone calls, visitors, deliveries, and outside vendors.
Create a warm, professional, and welcoming first impression for residents, families, guests, and community partners.
Review Daily Activity Logs from previous shifts and respond to outstanding messages, inquiries, and emails.
Participate in daily and weekly administrative meetings.
Provide clerical and administrative support to the Administrator and Sales team.
Process invoices accurately and submit them for payment.
Process incoming and outgoing interoffice mail.
Monitor office-supply inventory and order supplies as needed.
Coordinate with Independent Living and Assisted Living Lifestyle Directors regarding upcoming events.
Manage and schedule Grand Lodge meeting rooms and the Grand Hall.
Communicate important updates and follow-up needs to the appropriate team members.
Support community projects, events, administrative needs, and additional responsibilities as assigned.
What We're Looking For
We are looking for someone who is welcoming, professional, highly organized, and comfortable serving as a central point of communication within the community.
The right candidate will have strong customer-service instincts, excellent follow-through, and the ability to balance resident needs with administrative responsibilities. This role is a strong fit for someone who enjoys building relationships, solving problems, and creating positive experiences for others.
Ideal candidates will have:
Experience in concierge services, hospitality, senior living, customer service, office administration, or a similar environment.
Strong interpersonal skills with the ability to build positive relationships with residents, families, visitors, vendors, and team members.
A service-focused approach and genuine interest in helping aging adults.
Strong organizational and time-management skills.
Ability to manage multiple priorities, interruptions, and follow-up items while remaining accurate and professional.
Strong written and verbal communication skills.
Ability to handle concerns calmly, respectfully, and with appropriate urgency.
Strong accountability and follow-through.
Comfort working independently while remaining connected to the broader community team.
Experience managing telephone calls, visitors, schedules, invoices, mail, and office supplies.
Comfort using technology, office systems, email, and Microsoft Office.
A professional appearance and welcoming presence.
A team-first approach with the willingness to assist where needed.
Education & Experience
High school diploma or equivalent required.
Minimum of two years of experience performing business-office functions required.
Previous experience in senior living, healthcare, hospitality, concierge services, customer service, or office administration preferred.
Previous experience supporting residents, customers, executives, sales teams, or community operations preferred.
Why Hillcrest?
At Hillcrest Grand Lodge, the concierge team plays an important role in creating a welcoming and supportive community experience.
As the Lead Concierge, you will be one of the first people residents, families, visitors, and vendors interact with each day. Your organization, communication, and commitment to service will help residents feel heard, supported, and connected while helping the community operate efficiently.
This is a great opportunity for someone who enjoys helping others, building relationships, and being at the center of a busy and engaging senior living community.
What Hillcrest Offers
Competitive compensation.
Multiple health insurance plan options.
Vision, dental, and life insurance.
Professional development support, including tuition reimbursement, certifications, and career-growth programs.
Dayforce Wallet, allowing you to choose when you get paid.
Gym membership reimbursement and partner discounts.
Opportunities to grow within a mission-driven senior care organization.
Physical & Other Requirements
Must be able to speak, read, and write English.
Must be able to independently lift up to 35 pounds.
Must be able to perform repetitive sitting, bending, standing, walking, and movement as needed.
Must be flexible, calm, and professional when assisting emotionally upset residents, family members, or customers.
Must be able to work effectively in a fast-paced environment with frequent interruptions.
Must demonstrate strong attention to detail.
Must be able to utilize technology, office systems, and available resources efficiently and effectively.
Must be able to maintain confidentiality and appropriately handle sensitive resident, team member, and operational information.
Other duties as assigned.
Ready to Create a Welcoming Resident Experience?
If you are organized, service-focused, and ready to make a positive difference for residents and their families, we invite you to apply for the Lead Concierge - Hillcrest Grand Lodge role.
Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through exceptional service, meaningful relationships, and dependable support.
| Location | Papillion, NE |