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Guest Services Jobs in Ann Arbor, MI

Lead Concierge

All Seasons

Ann Arbor, Michigan

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JOB DETAILS
SKILLS
Animal Care, Compensation and Benefits, Customer Relations, Customer Support/Service, Employee Assistance Plan, Financial Services, Health Plan, Interpersonal Skills, Office Management, Physical Demands, Property Management, Risk Management, Telephone Skills, Training/Teaching
LOCATION
Ann Arbor, Michigan
POSTED
3 days ago
 
Beztak Senior Living wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence! At Beztak, we love what we do, and it shows. Our team of caring professionals work together to make our senior residents feel at home in our communities.
 
Beztak is looking to hire a Lead Concierge to join our team. The position is responsible for creating the first impression of the community, supervising and training supporting concierge positions and maintaining organization at the concierge station.
 
ESSENTIAL FUNCTIONS:
  • Greeting all residents and visitors in a friendly and professional manner
  • Ensures the telephone is answered promptly and calls are directed as needed
  • Maintains knowledge of the Risk Management Binder
  • Treats all residents and guests in a manner to ensure their complete satisfaction. Always strives to exceed expectations.
  • Provides training for new associates as appropriate
  • Primary person responsible for scheduling resident transportation
  • Provides support to Executive Director and Business Office Manager as needed
  • Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.
 
PERSONAL QUALITIES:
  • Outstanding customer service skills
  • High integrity, positive attitude, mission driven and self-directed
  • Passion, dedication and commitment for providing seniors an engaging, enlivening and captivating living environment
QUALIFICATIONS AND EDUCATION:
  • One-year experience in the industry or related field 
BACKGROUND CHECK PROCESS:
Beztak and All Seasons complete pre-employment testing in accordance with company policies and all state-requirements. This includes criminal background checks, fingerprinting (where applicable) and drug testing.
Florida applicants please visit: https://info.flclearinghouse.com/ for specific state information regarding Level 2 ACHA requirements.
Arizona applicants will need to obtain a fingerprint clearance card, TB test and clear the Adult Protective Services registry.
Michigan applicants will need to take a TB test and complete fingerprinting.
 
BEZTAK PERKS & BENEFITS:
Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don’t have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E’s:  Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
 
Some of our most popular benefits include:
 
  • 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
  • Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
  • Life Insurance, provided at no cost to the employee.
  • Five medical plan options – several including a Health Savings Account with an employer contribution
  • Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
  • Employee Referral Program
  • Tuition Reimbursement Program
 
PHYSICAL DEMANDS
The position is required to regularly sit for long periods of time, walk, stand, climb stairs and communicate with residents, staff, family members and the public.
 
WORK ENVIRONMENT
This position typically operates at an indoor desk with a mixture of natural, incandescent and fluorescent light
 
REASONABLE ACCOMODATION STATEMENT
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
 
 

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All Seasons

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