Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: POC: Raju
Job Details:
Job title: Lead Consultant | Infrastructure-Contact Center | IVR Concepts
Work Location with Zip code: Saint Johns, FL 32259
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: ***
Minimum years of experience required: 10+ Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE
Must have skills:
Amazone connect
LLM
Python, Lambda
Detailed Job Description:
Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Amazon Connect, Python, Lambda, LLM Assisted NLU
Minimum years of experience: 10+ years
Education: Bachelor's or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities
Custom Fields:
Name: Intake Call Requested
Value: true
Name: Intake Call Completed
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.