Lead Consultant | Internet of Things (IOT) | Automotive

IMCS Group Inc

Irvine, CA

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JOB DETAILS

SKILLS

Analysis Skills, Atlassian JIRA, Automotive Industry, Call Centers, Consulting, Continuous Improvement, Corrective Action, Cross-Functional, Customer Support/Service, Diversity Recruiting, Ecosystems, Finance, Fortune 500 Customers, Health Information Technology, High Availability, IT Service Management (ITSM), Incident Management, Internet of Things, Leadership, Maintain Compliance, Metrics, On Call, Power Outages, Problem Solving Skills, Process Improvement, Production Support, Reporting Dashboards, Service Level Agreement (SLA), Software Administration

LOCATION

Irvine, CA

POSTED

30+ days ago

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job Title: Application Management Services (AMS) Lead
Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite)
Do you consider candidate/s who are willing to relocate? Yes
Vendor Rate:
Contract duration: 3-6 months
Target Start Date: 23 Apr 2026
Does this position require Visa independent candidates only? Yes

Interview Process (Is face to face required?): No

Job Details:

Minimum years of experience required: 5 years
Certification needed: No
Domain Advantage: Connected Cars / In-Vehicle Telematics

Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage

Detailed Job Description:
About the Role:
We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities:
"Lead end-to-end Application Monitoring & Observability
"Own incident lifecycle: detection triage communication resolution
"Manage high-severity outages and drive RCA creation & preventive actions
"Develop and maintain dashboards, alerts, and metrics for proactive monitoring
"Coordinate with cross-functional engineering & product teams for system stability
"Ensure SLA compliance and continuous improvement in AMS processes
"Support on-call operations using escalation and notification systems

Required Skills:

1. Monitoring & Observability Tools
"Dynatrace
"ELK / Kibana
"Grafana
"OpenSearch

2. ITSM & Collaboration Tools
"JIRA
"Confluence
"Status Page

3. Incident & On-Call Handling
"xMatters

Preferred Experience:
"Strong background in Monitoring, Issue Triage & Outage Handling
"Hands-on experience building dashboards, alerting rules, metrics pipelines
"Experience operating in Connected Cars / Telematics domain (added advantage)
"Proven expertise in creating RCAs and conducting post-incident reviews

What We re Looking For:
"5 10 years of total experience in AMS, Production Support, or Application Operations
"Ability to lead incident war rooms and communicate with stakeholders
"Strong analytical, problem-solving, and decision-making mindset
"Comfortable working in a dynamic, high-availability environment

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

IMCS Group Inc

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