Lead Consultant - Pharmacy

Lockton is currently seeking an Lead Consultant to join our Pharmacy practice managing complex, large accounts. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Responsible for designated, larger and/ or complex book of business, with assistance from account team.

Proactively consult on larger or more complex clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management.

Act as an expert within the Pharmacy practice and consult with other internal SMEs on complex strategies to optimize client satisfaction & retention

Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process.

Primary contact with vendor partners and negotiates plans terms/changes to overall plan design.

Identify and address client service issues; develop and implement processes and policies to improve overall client service.

Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.

Draft and deliver client presentations and communications specific to each clients benefit plans.

Develop and deliver monthly, quarterly and/or annual reporting to clients regarding trends, financial performance and plan changes.

Ability to lead client meetings and provide on the spot strategic guidance and financial performance.

Develop and produces RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.

Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.

Meet with clients to review action items and communicate problems and/or vendor issues

Maintain ongoing client relationships by attending on-site client meetings and/or lunch and evening events

Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.

Attendance at internal meetings/educational programs.