Lead Conversion Specialist – Medical Practice
Location: In-Office | Fairfield, NJ
Schedule: Monday–Friday | Full-Time
Compensation: $60,000 base salary + performance-based bonus (lead conversion) up to $35,000 annually
Position Overview
We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ, ideal for someone with a strong background in medical call handling or insurance-based patient outreach.
This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling.
Key Responsibilities
- Call and follow up with inbound and warm patient leads
- Engage patients professionally and empathetically while maintaining urgency
- Educate patients on next steps for orthopedic evaluation and treatment
- Overcome objections and convert leads into scheduled medical appointments
- Schedule in-office and telemedicine appointments accurately
- Document call outcomes, patient details, and scheduling activity in the system
- Consistently meet or exceed lead-to-appointment conversion goals
Required Qualifications
- Minimum of 3 years of sales or lead conversion experience (required)
- Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred)
- Bilingual in English and Spanish (required)
- Strong persuasion and closing skills
- Confident, polished, and professional phone presence
- Comfortable handling a high volume of calls
- Organized, reliable, and detail-oriented
- Tech-savvy and able to work efficiently in scheduling and CRM systems
Ideal Candidate Profile
- Results-driven and conversion-focused
- Understands how to build trust quickly with patients
- Able to follow scripts and processes while adapting to the conversation
- Comfortable discussing medical appointments, insurance, and next steps
- Thrives in a fast-paced, performance-based environment
Compensation & Benefits
- $60,000 annual base salary + bonus/commission of up to $35,000 annually
- Bonus structure based on lead conversion performance of up to $35,000 annually
- Full-time, stable, in-office position
- Opportunity for growth within a growing orthopedic practice
Work Environment
- Orthopedic medical practice
- Professional, structured, and performance-driven
- Collaborative in-office team environment
HESS SPINE & ORTHOPEDICS
Our top-rated, board-accredited health practitioners in New Jersey & New York deliver extensive treatments for spine and extremity injuries and conditions. Our doctors are not just devoted to providing outstanding patient care, but they are also keen on propelling their medical specialty forward and mentoring future orthopedic surgeons. We’re proud to offer exceptional customer service, medical expertise, and dedication to health and wellness for all our patients.