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Lead Conversion Specialist – Medical Practice

HESS SPINE AND ORTHOPEDICS LLC

FAIRFIELD, NJ

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JOB DETAILS
SALARY
SKILLS
Calendar Management, Call Centers, Call Volume, Customer Relationship Management (CRM) Systems, Detail Oriented, English Language, Health Insurance, Insurance, Insurance Sales, Multilingual, Organizational Skills, Orthopedics, Patient Admissions, Patient Care, Patient Education, Persuasion Skills, Sales, Scripting (Scripting Languages), Spanish Language, Team Player, Telemedicine, Treatment Evaluation
LOCATION
FAIRFIELD, NJ
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off

Lead Conversion Specialist – Medical Practice
Location: In-Office | Fairfield, NJ
Schedule: Monday–Friday | Full-Time
Compensation: $60,000 base salary + performance-based bonus (lead conversion) up to $35,000 annually



Position Overview
We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ, ideal for someone with a strong background in medical call handling or insurance-based patient outreach.
This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling.


Key Responsibilities
  • Call and follow up with inbound and warm patient leads
  • Engage patients professionally and empathetically while maintaining urgency
  • Educate patients on next steps for orthopedic evaluation and treatment
  • Overcome objections and convert leads into scheduled medical appointments
  • Schedule in-office and telemedicine appointments accurately
  • Document call outcomes, patient details, and scheduling activity in the system
  • Consistently meet or exceed lead-to-appointment conversion goals
Required Qualifications
  • Minimum of 3 years of sales or lead conversion experience (required)
  • Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred)
  • Bilingual in English and Spanish (required)
  • Strong persuasion and closing skills
  • Confident, polished, and professional phone presence
  • Comfortable handling a high volume of calls
  • Organized, reliable, and detail-oriented
  • Tech-savvy and able to work efficiently in scheduling and CRM systems
Ideal Candidate Profile
  • Results-driven and conversion-focused
  • Understands how to build trust quickly with patients
  • Able to follow scripts and processes while adapting to the conversation
  • Comfortable discussing medical appointments, insurance, and next steps
  • Thrives in a fast-paced, performance-based environment
Compensation & Benefits
  • $60,000 annual base salary + bonus/commission of up to $35,000 annually
  • Bonus structure based on lead conversion performance of up to $35,000 annually
  • Full-time, stable, in-office position
  • Opportunity for growth within a growing orthopedic practice
Work Environment
  • Orthopedic medical practice
  • Professional, structured, and performance-driven
  • Collaborative in-office team environment


About the Company

H

HESS SPINE AND ORTHOPEDICS LLC

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